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Success Stories
Customer portal
Customer Portal: convenient online booking for your customers
Take customer convenience to new heights with your own secure, on-demand customer booking portal.
Self-service convenience
Trusted by thousands of businesses everyday
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Trusted by thousands of businesses everyday
Easy, convenient self-service booking
Give customers the on-demand booking experience that they demand. Whether for urgent reactive repairs or for requesting PPM or regular periodic maintenance. Online booking options also lower call volumes for your service desk.
Real-time visibility of progress with job tracking
Live job tracking gives your customers real-time visibility of job progress. This feature takes customer experience and satisfaction to the next level, helping secure those all-important contracts and tenders. Customers can even track engineers live on the map when they’re on their way.
Customers get their documents on demand
Everything is at your customers’ fingertips, including access to jobsheets and reports as well as invoices. They can also see a record of previous jobs completed.
Purchase Invoicing with Intelligent Matching
Intelligent Matching to automatically match invoices with purchase orders. It speeds up approvals, reduces manual effort, and improves accuracy across your finance process.
Your customers access in a browser, on smartphones or tablets
BigChange’s customer portal can be accessed from any web browser; on a desktop, smartphone or tablet.
Customised branding for every customer
Make your customers feel even more at home by adding their logo to their portal. Small details make a big difference.
Capture feedback in the portal
Capture vital customer feedback right in the portal to understand satisfaction and gather ideas for continuous improvement.
Tools to reduce office admin
Tools to drive productivity in the field
Tools to delight your customers
Save £5 for every £1 spent
11% less drive time per job
25% less back-office admin
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Job duration 9.2% less on average
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Features
More tools for your business
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Integrations
Connect everything together
Reduce duplicate data entry by connecting BigChange with Xero and Sage for seamless invoice and payment integration. Explore other ERP systems and industry-specific platforms.
Success Stories
“BigChange handles our job management brilliantly, linking site history, alerts, and client access rules seamlessly”
Danny Fuller
Managing Director, London Drainage Facilities
Trusted by thousands of businesses everyday
