National Maintenance Fixes Job Management with BigChange

National Maintenance, the Nottingham-based national facilities management company, has successfully rolled out a new field service management system from BigChange. With BigChange software, field operatives using rugged tablets are connected in real time to the office as part of a complete job management platform.

National Maintenance provides repair, refurbishment and maintenance services for the private and public sector. Clients include Barratt Homes, St Andrews Healthcare, nursery group Busy Bees, and Nottingham City Council. The company, which has seen a 40 per cent year on year growth since formation in 2009, implemented BigChange early in 2021 to provide a platform for further expansion nationally.

National Maintenance embraced technology right from the start with paperless working in the office. However, with ambitious plans to expand and a need to meet more stringent reporting requirement of clients operating nationally, the company needed to overhaul its systems.

“We looked at a number of systems, shortlisting two. We initially made the wrong decision and after 6 months of frustration we realised it was a mistake and we switched to BigChange,” says Jon Johnson, MD, National Maintenance Ltd. “That has proved to be the right decision; BigChange has proven to be much easier to use and implement and crucially, support has been exceptional.”

BigChange is a complete job management platform bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, and online portal into one simple to use and easy to integrate platform. National Maintenance has now been able to consolidate all of their business automation needs into one system and BigChange also integrates with their Xero accounts software.

Johnson explains:

“We’ve only really just become aware of the power of BigChange; it really is an all-in-one business solution. It provides a seamless flow of real-time information from initial job booking, to field operations, to finance and management and onto our customers. It’s already reduced office and accounts administration by 50 per cent.”

National Maintenance undertakes scheduled and reactive work with field operatives receiving and managing jobs on their tablets. The job management software automates every conceivable task in the field, replacing paperwork with real-time electronic reporting synchronised with the central BigChange platform. Uses includes daily van checks, risk assessments, job sheets supported with time and location tracking logs and before and after photographs.

Johnson comments:

“The industry has become a lot more demanding and providing real-time, evidence-supported, digital reports is becoming the norm. The platform does literally everything and creating job sheets for different tasks has been really easy; it gives us a true future-proof solution to meet any client need and freely expand the business”

National Maintenance particularly like the way BigChange boosts the quality and consistency of reporting through the use of workflows. It guides the operator step-by-step and disallows anything to be skipped; something that’s also very useful for training new recruits.

Johnson adds:

“From a business perspective BigChange is a game-changer. Being cloud-based and mobile we’ve been able to set up a new office literally in a day and get new field operatives up and running in a few hours. I can also use the management app on my phone to keep a watch on everything going on, 24/7 from anywhere.”

Powered access company Quick Reach has reduced its environmental impact, improved operational efficiency and has achieved a significant growth in income using the latest field service management software from BigChange.

Since implementing the complete Job Management Platform, Quick Reach has transitioned to become virtually paperless, contributing to a reduction in the hire company’s carbon footprint and supporting its green aspirations. BigChange has also powered improvements in efficiency resulting in an increase in the number of deliveries, collections and repairs completed each day and has realised a 200 per cent increase in damage charges.

Jim Dorricott, Operations Director at Quick Reach commented:

“As we have grown, from a single site operation to a strategic UK wide network of depots, we have had to change the way we manage the field operation. Prior to BigChange everything was paper based, and each depot managed themselves. When we launched a central hire desk and a dedicated technical support centre, paper was no longer an option as it was just too labour intensive and environmentally damaging.

He continued:

“Using BigChange has certainly been a big change. All information is now held centrally and can be accessed whenever it is needed, by whoever needs it. This has resulted in significant improvements in operational efficiencies evidenced by an increase in the jobs completed each day. We also have automated alerts and notifications allowing us to react and respond to any issues as they occur and the ability to capture and record information, including photographs, at every stage which has resulted in the tripling of our damage charges.”

Formed in 2014 by brothers John and David Barton, Quick Reach has grown and is now widely recognized as one of the top powered access companies in the UK. With a wealth of experience in the plant industry, Quick Reach offers contract hire and sale of a complete range of powered access equipment including the latest hybrid platforms. Quick Reach supports customers with a comprehensive training programme ensuring compliance with the latest Working at Height Legislation and unique service and maintenance packages including statutory equipment inspections.

Using the single platform CRM, Job Scheduling, Live Tracking, Field Resource Management and Online Portal, from BigChange has transformed the management of Quick Reach’s delivery and service operation with drivers and engineers armed with mobile devices. Job sheets and schedules are automatically allocated and shared and proof of delivery and customer sign-offs are digitally captured and centrally stored. Quick Reach also relies on BigChange to manage aspects of its workforce health and safety monitoring with daily vehicle and driver and checks.

Dorricott concluded:

“BigChange has completely changed the way we operate – for the better! It’s easy to use, reliable, can be configured to just the way you need it. The support is first class and as we continue to grow so will our use of BigChange.”

Whole house energy efficiency company Union Technical, has achieved international accreditation and compliance with the latest government standards using field service management software from BigChange.

The retrofit contractor, which works with energy companies, housing associations and local authorities across the UK, recently achieved ISO accreditations for its working practices. Using the BigChange complete Job Management Platform, Union Technical is also one of the first to adapt and comply with the new Industry Standards PAS 2035.

Suzanne Coyle, Director of Glasgow-based Union Technical commented:

“BigChange has been part of our journey for many years and has helped us transition from start-up to nationwide service provider with a team of over 100. In the last 18 months the impact BigChange has had on our business has been exceptional.

She continued:

“BigChange helped us respond to the challenges of COVID and the impact this had on day-to-day working practices, using BigChange, our field-based teams were able to conduct initial home visits, site surveys and installations, capturing photographs and non-contact signatures without risk to themselves or the homeowners.

“BigChange was also an integral part of our ISO success and has been fundamental in our ability to adapt to and comply with the new standards for retrofit projects, which came into effect this summer and are designed to protect the customer as our industry scales-up to deliver services to around 27 million homes over the next thirty years.”

Using the single platform CRM, Job Scheduling, Vehicle Tracking, Mobile Workforce App and Online Portal, Union Technical manages every customer interaction. From identification of households that could benefit from energy efficiency measures through first point of contact to installation, every communication is recorded, and all data logged, in real-time, to the central BigChange system. Field staff, armed with tablets, follow prescribed workflows to assess a property’s suitability for improvement considering potential risk factors and individual circumstances.

Using BigChange, customer service advisors review captured information and make an initial assessment before booking a full, whole-house survey. Data captured at this stage is then reviewed by the Retrofit Co-ordinator and used to assist in creating a design specific to that property detailing the improvement requirements and options. BigChange is also helping Union Technical evaluate and monitor works and create custom reports for both internal management and stakeholder engagement.

Coyle concluded:

“We continue to take a whole-of-house, whole-of-lifetime approach to our services and BigChange does it exactly the same, from start to finish, for every job at every house, BigChange helps us capture the right information, at the right time and makes it easy to access and easy to report on.”

Using the latest mobile workforce management technology, sewerage solution specialist Jet Aire Services has eliminated virtually all paper from the management of its full-turnkey drainage service.

Using the 5-in-1 cloud-based BigChange system, Jet Aire – which operates from a headquarters in Leeds with an additional base in Middlesbrough – now has complete, real-time visibility of its mobile workforce and has improved efficiency across the entire service operation. Responding to around 30,000 planned and reactive callouts each year, Jet Aire is also using BigChange to improve workforce health and safety and boost customer service.

Jet Aire Chairman Charlie Kirk commented:

“BigChange is part of our continuous evolution as a pioneer in drainage solutions. As we evolve so does BigChange, and, with support at every level from the highest management who have a ‘roll up the sleeves and make it happen’ attitude right through to the Roadcrew team for whom no question is too small, we know that BigChange will be with us at every step of our journey.”

He added:

“Using BigChange we have automated around 99 percent of our workflows. This not only reduces paper and the environmental impact of our working practices it also improves visibility, accuracy and currency of information, as data is recorded as it happens, reducing the potential for errors, and is available 24/7 from any internet connected device. This proved especially useful during COVID restrictions when a lot of the workforce was working remotely.”

Jet Aire Services has been devising drainage systems and solving drainage problems for over thirty years. Working with water companies, housing developers, high street names as well as public sector organisations and individual householders, Jet Aire provides a full range of services from drain cleaning and coating to prevent issues, emergency call outs to unblock drains through to fault diagnose and repairs with CCTV surveys, sonar tracing and no-dig remediation.

Jet Aire operates a fleet of around 50 vehicles from its two sites and has invested significant resources, including more than £1m during the pandemic, ensuring they are fully equipped. Units include CCTV equipped Van Pack Units and all-terrain vehicles, Jet-Vac units ranging from 18T to 32T and the only JHL Flexline 414 Recycler Unit in the North of England.

Prior to the implementation of BigChange, Jet Aire relied heavily on paper schedules, job sheets and reports with only limited automation of workflows in the back-office operation. Providing a single platform CRM, Job Scheduling, Vehicle Tracking and Mobile Workforce App, BigChange has transformed this with routine work automatically scheduled potentially months in advance, emergency callouts allocated by equipment availability and location, and job sheets sent directly to a worker’s mobile device.

Field staff equipped with BigChange tablets can also access site information and previous callout histories, and record detailed job completion reports, including photographs, in real time. This is not only improving efficiency across the operation, but is also boosting customer service with faster query resolution and improved data sharing.

For more information on Jet Aire Services, visit www.jetaire.co.uk

Celsius Plumbing and Heating has built a reputation as one of Edinburgh’s leading service companies having identified an opportunity amongst homeowners for the type of professional plumbing and heating service normally reserved for demanding ‘big contract’ commercial clients.

Formed back in 2007 Celsius emerged out of the financial crisis as one of a new breed of small businesses in an industry previously dominated by large companies. The challenge for Celsius was working out how to achieve the desired levels of service as a relatively small and new player in the market.

The solution was to adapt new cloud and mobile technology to bring, for the first time, large company service levels to the domestic market. Celsius realised technology could provide a level playing field for smaller businesses wanting to grow. The first task was to move away from the cumbersome paperwork that burdened businesses like Celsius and the company made an initial switch to digital working with a system that was later replaced.

Michael Cairns, Director of Celsius Plumbing and Heating said:

“Over time we began to realise our first software supplier was not meeting our expectations and support was frustratingly slow, by chance we came across a completely new system that looked fantastic. Although the product was still evolving, the company behind it clearly had the vision and ambition to build something that would be clearly streets ahead of the competition. So, in a leap of faith, we signed up. That was back in 2016 and the company behind the development was BigChange.”

Celsius was one of the first adopters of BigChange and the company has played a key part in developing the system for the heating and plumbing industry. The company has since transformed its business with the 5-in-1 field service management software system; a cloud-platform for CRM, job scheduling, mobile working, vehicle tracking and management reporting. BigChange also integrates with Xero account software giving Celsius completely seamless digital solution from job booking to completion, eliminating paperwork at all stages.

Engineers are equipped with rugged Samsung tablets running the BigChange mobile app. This provides useful workflows to take engineers step by step through the correct procedures onsite. Digital job cards and inspection sheets are enhanced with photographs and GPS location data for proof of service and compliance. Celsius also use the BigChange ‘No Touch’ app allowing customers to remotely sign off work from their own smartphone.

Cairns says:

“The BigChange mobile app really is a ground-breaking innovation for service companies like us, it is so easy to use and customise that it can be used for absolutely every task, completely eliminating paper and ensuring consistent reporting from everyone. And it’s synchronised in real time with our central BigChange management system so we have complete visibility of everything going on, 24/7”.

Celsius believe the greatest business benefits come from automation of tasks that previously took a huge amount of time.

“BigChange now automates a raft of key processes to significantly improve our business performance, boosting our productivity, customer service and sales. We’ve also set up over 100 alerts allowing us to keep our fingers on the pulse 24/7,”

says Cairns.

Previously Celsius would call around customers when their boilers were due for their annual service. It took a huge amount of time and numerous attempts to get hold of people and secure a booking, especially when dealing with tenants. The whole process has now been automated with the software generating appointment offers.

“Running a service list was a frustrating and slow process until we automated the communications using BigChange. The system now automatically generates scheduled appointment offers making it very easy for the customer to just say ‘yes’. As a result there has been a huge improvement, with our service booking success rate increasing from 20 per cent to 90 percent,”

“BigChange has improved job allocation, scheduling and provided a much slicker paperless reporting process. We used to average 6 jobs a day but now we are doing 7 or 8 meaning that our engineers are often 30 percent more productive.”

“In the office the productivity gains are even greater. With a single, paperless system, BigChange has not just cut administrative work but, through automation, we have significantly reduced the customer calls we make. Saving all that wasted time – we are certainly 40 per cent more efficient – it has in effect freed up two members of staff to focus on important things like customer service.”

BigChange vehicle tracking provides a live view of whereabouts of all engineers and customers receive ETA messages auto-generated by the system.

“Customers love the system, It’s really easy to book a date and time online and with ETA notifications on the day they know when an engineer will arrive; they don’t need to waste time hanging around wondering when someone will turn up.”

Celsius has also used BigChange to improve and automate quoting which has significantly improved both the speed and level of quote acceptance and through instant access to product information and pricing, upselling is now much easier.

“The BigChange Road Crew support is excellent. We were increasingly frustrated with our previous software supplier taking ages to return calls; now we can call anytime and someone picks up straight away. Everyone is very professional and helpful.”

Recycled aggregates and waste management specialist Brewster Bros. has doubled its business with the help of the latest mobile workforce management technology from BigChange.

The cloud-based system has completely automated the sales process, from initial enquiries through to order fulfilment and invoicing, as part of a move to paperless working. Providing an end-to-end solution, BigChange is also reducing the back-office administration required to manage the mobile operation and is improving customer service with an online booking and tracking portal.

Scott Brewster, Managing Director of Livingston-based Brewster Bros commented:

“We initially introduced BigChange’s JourneyWatch product when we took over the company a few years back to monitor driver behaviour and track our vehicles”.

“We just needed to know who was doing what, where and when! However, after six months we realised the full jobbing system has so much more to offer. BigChange is now fundamental to our business and has helped us grow the operation by around 100 per cent from 2018 to 2020.”

A resource management company for the construction industry, Brewster Bros operates across the central belt of Scotland. Offering environmentally compliant waste disposal as well as supplying quality recycled aggregate products, Brewster Bros. can transport up to 500,000 tonnes of waste and product per year in its fleet of HGV tippers.

Brewster continued:

“Heavy bulk haulage is quite different from other types of haulage as it is local, high frequency work and our drivers have to return to base and/or visit the same customer site multiple times per day. “

“Prior to BigChange we were heavily reliant on large volumes of paperwork which could be incorrect, incomplete or even go missing, and therefore consumed a significant amount of back-office resource to support.”

Brewster concluded:

“Using BigChange, we have complete visibility of the whole transport function of the business. We know where our vehicles are, how they are being driven and even when they tip! We capture this data, including complete proof of delivery and waste transfer note evidence, to improve our customer service offering, ensure regulatory compliance and expediate our accounting, which is improving cashflow and in turn fuelling continued business growth.”

Providing a single platform CRM, Job Scheduling, Vehicle Tracking and Mobile Workforce App, the BigChange solution is further supporting Brewster Bros as the business continues to expand. It is hoped the recently introduced BigChange powered portal will help customers self-serve, booking and tracking collections and deliveries online, and automating waste transfer and delivery notes and invoices.

Brewster Bros. vehicle using BigChange to boost efficiency

Security specialist Securitay has witnessed a 10 per cent increase in revenue following the introduction of mobile workforce management technology from BigChange. By switching from paper-based planning and reporting, Securitay has improved the efficiency of job allocation, completion reporting and invoicing, which has resulted in a significant increase in income from the existing client base.

The Dundee-based company has also been able to respond to an exponential growth in demand, because of COVID restrictions, without having to employ additional staff.

Richard Jennings, Deputy Managing Director at Securitay commented:

“To put it simply BigChange allows us to do more with less, with BigChange we can empower every team member to do what they are employed to do rather than spending time on paper forms and reports, and, because everything is automated, there are less mistakes and fewer omissions.

He continued:

“BigChange works across the operation from senior management looking at contract reporting and KPI’s, to Emergency Response Officers accessing schedules and filing job reports, HR use BigChange, Accounts use BigChange, Sales use BigChange, we use BigChange to manage our fleet and our drivers, and we use BigChange to communicate internally and with clients. In fact, I’m not sure how we managed before BigChange.”

Securitay provide a range of security services covering guarding, mobile patrols, key holding, lone worker, and CCTV Monitoring. Working with clients such as the NHS, Arnold Clark, Graham & Sibbald and various local authorities, Securitay also subcontracts for G4S, Mitie and Securitas, offering a local solution for national contracts. With offices in Aberdeen, Dundee, and Inverness, Securitay currently employs more than 100 operational staff supported by a back-office team of around 20.

Using the single platform CRM, Job Scheduling, Mobile App, Vehicle Tracking and Online Portal, from BigChange, Securitay has completely transformed the management of its mobile operation from paper forms and reports, produced in Word and Excel, to a fully automated planning, scheduling and reporting workflow. Real-time updates combined with easy access to time-critical information, enabled the company to respond to a 30 per cent increase in demand for key holding and void property services, due to COVID-19 restrictions, using the same workforce.

BigChange also supports Securitay’s SIA (security Industry Authority) Approved Contractor Status and its vision to improve standards across the private security sector.

Jennings added:

“The health and safety of our staff and customers is an integral part of our success. Using BigChange we can undertake regular driver behaviour, welfare and lone worker checks, allowing us to identify and resolve any issues before they become problems. This is evident in our staff retention and our published Corporate and Social Responsibility to the communities in which we work. BigChange has also allowed us to manage new staff inductions, ongoing training and appraisals, safely and on-time, whilst maintaining a complete audit trail.”

Magicman, the company that repairs almost any hard surface ‘back to new’, has transformed its nationwide repairs services with a 5-in-1 system from BigChange.

Providing a single cloud-platform for CRM, job scheduling, mobile app, vehicle tracking and management reporting, BigChange provides Magicman with real-time 24/7 visibility of operations, improved control, customer service and productivity.

Established for over 25 years, Magicman has built a reputation as the go-to company for hard surface repairs having developed techniques for the complete repair/restoration of anything from ceramics to wood, stone and acrylic surfaces. Magicman’s innovations and craftsmanship have led to a resurgence in ‘repair don’t replace’. Enabling domestic customers, insurers, construction companies and cruise ship operators to save up to 80 percent against the cost of replacement.

Over the years Magicman has used various CRM and booking systems. It has been a struggle to find a system that integrates with other systems and fully meets their needs. However, after a number of years the company became frustrated with progress and took a fresh look at commercial offerings.

Discovering BigChange was a complete revelation according to Niall Pollard, Head of Magicman Insurance Services:

“With BigChange we had at last found a system that could be adapted to meet our needs and with worksheets and reports that we could easily customise ourselves. The fact that it was easy to use was also a big bonus as we knew there would be resistance to change from the previous system that had been used for many years”.

BigChange is used as a complete end-to-end solution for the business, integrating with Sage for accounts. Magicman services both business and domestic customers and there is a growing insurance division; an area where BigChange has been particularly useful due to stringent operational and reporting requirements.

Magicman has a large fleet with multi skilled technicians working remotely across the UK delivering a fast-response service. Work can include almost anything from cracked sanitary ware, chipped or burnt worktops, damaged UPVC window frames, damaged stonework to high quality refurbishment within international cruise ships all around the world. In addition to indistinguishable repairs, there are savings on cost, customer disruption and of course landfill when avoiding the replacement of damaged items.

Jobs are booked into the BigChange CRM and then scheduled to the nearest available technician who receive the worksheets on their mobile phones. Using the BigChange app, technicians have a handy tool that replaces all previous paperwork, providing navigation to site, risk assessments and job sheets supported with before and after photographs to show work completion.

The biggest benefits for Magicman come from the visibility that BigChange provides, allowing management and customer service teams to see where technicians are, the real-time status of each job and the ability to easily book in new work from a well categorised outstanding work system.

Niall Pollard commented:

“With BigChange we are much more efficient. In the office we have been able to re-deploy 2 or 3 staff by eliminating paperwork and the insurance team is saving several days’ work a month providing monthly reports and real time data to insurers with a single click, it’s still early days and there are many more useful features we have yet to use. BigChange is however a key to productivity and our efficiency has certainly improved, wasting a lot less time now.”

Powered access company Quick Reach has reduced its environmental impact, improved operational efficiency and has achieved a significant growth in income using the latest field service management software from BigChange.

Whole house energy efficiency company Union Technical, has achieved international accreditation and compliance with the latest government standards using field service management software from BigChange.

Using the latest mobile workforce management technology, sewerage solution specialist Jet Aire Services has eliminated virtually all paper from the management of its full-turnkey drainage service.

Celsius Plumbing and Heating has built a reputation as one of Edinburgh’s leading service companies having identified an opportunity amongst homeowners for the type of professional plumbing and heating service normally reserved for demanding ‘big contract’ commercial clients.

Recycled aggregates and waste management specialist Brewster Bros. has doubled its business with the help of the latest mobile workforce management technology from BigChange.

Magicman, the company that repairs almost any hard surface ‘back to new’, has transformed its nationwide repairs services with a 5-in-1 system from BigChange.

Home services company SES Home Services is undertaking a business-wide digital transformation project using mobile workforce management technology from BigChange.

Electrical contractor MEDLEC has seen a 40 percent improvement in worker productivity since introducing a mobile workforce management system from BigChange.

After-care specialist A&S Contractors has turned to the latest technology to improve the management of its nationwide workforce operation.

Fleet Dynamic, a commercial vehicle rental and leasing company, is using the latest mobile workforce management technology from BigChange to transform their fleet management.

Jardak Services is using the latest mobile workforce management technology to improve visibility and reporting for its property support services team working with organisations such as Savills, Wickes and Tarmac.

McNally EV, installers of electric vehicle charging points is using mobile workforce management technology from BigChange to power paperless working and reduce unnecessary mileage.

The AFI Group, specialists in powered access equipment, is boosting the productivity of its nationwide team of engineers and drivers with workforce management technology from BigChange.

Heavy-lift transport specialist HTF has deployed the latest mobile technology as part of a real-time paperless system that has transformed the business in 6 months.

Skratch AV, one of the UK’s leading innovators in audio video and digital signage, has achieved significant business growth and market prominence since implementing mobile workforce management technology from BigChange.

Plant and machinery tracking specialist R&R Direct has seen significant business growth since implementing mobile workforce management technology from BigChange during the pandemic.

Heatforce, the Cardiff-based national heating company, has used the latest mobile technology to boost its independent customer service rating by 25 percent in just 6 months.

When it comes to the digital transformation of public services, Sheffield City Council has taken a pioneering approach to improving how key services are delivered, working in partnership with BigChange.

Facilities management company Nserv has boosted management productivity by 70 per cent after rolling out a new digital system for its direct contract work.

BigChange’s mobile workforce management technology is helping HRG Tree Surgeons achieve its bold ambition to be one of the UK’s top 100 best business to work for.

Mobile workforce management technology from BigChange is powering business transformation at one of the UK’s largest generator rental companies.

Blount Shutters is fixing 9-out-of-10 faults on industrial doors and roller shutters at the first visit following the introduction of the latest mobile workforce technology.

Energy metering company Providor has transformed its business with the latest mobile technology to become one of the UK’s primary smart metering companies.

Energy metering company Providor has transformed its business with the latest mobile technology to become one of the UK’s primary smart metering companies.

Northern Catering Equipment, a supplier and installer of commercial catering equipment, is winning seventy per cent more contracts since implementing mobile workforce management technology from BigChange.

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Water conservation specialist Aqualogic has deployed the latest mobile workforce management technology to help locate and manage millions of pounds of water company assets.

Cinderella Support Service, the nationwide provider of facilities management and building cleaning services, has boosted its business by £100k a year following the introduction of a new mobile system.

Balloo Hire, one of Ireland’s leading tool and plant hire companies, has significantly reduced the resource required to manage its mobile operation whilst boosting customer service and minimising its environmental impact thanks to mobile workforce management technology from BigChange.

Telecommunications company, Locktel, has transformed its operations with a new mobile workforce management system from BigChange.

Industrial Door Services (IDS), has rolled out a new generation mobile workforce management system from Leeds-based BigChange.

The UK’s largest rental equipment company Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from Leeds-based BigChange.

WhiffAway, leaders in waterless urinal technology and smart washroom solutions, is using mobile workforce management technology from Leeds-based BigChange to improve the flow of information as it bounces back from the COVID-19 lockdown.

RFM Group, one of Yorkshire’s largest property maintenance companies, is rolling out a high tech mobile workforce management system.

Outdoor lighting group CU Phosco Lighting has invested in the latest mobile workforce management technology from Leeds-based BigChange.

When Michael Cairns, Director of Celsius Plumbing and Heating, came to BigChange, his expanding company was quickly outgrowing its old service provider.

Gas, heating and boiler engineering company Moorhouse Heating Limited (MHL) has transformed from a regional to national business following the introduction of a new mobile workforce management technology from Leeds-based BigChange.

Modular building specialists MPB Installations (MPBI) has seen a boom in business since implementing the latest mobile workforce management technology from BigChange.

Specialist vehicle company Bence has rolled out the latest mobile workforce management technology from BigChange.

The North East’s largest housing association, Thirteen is transforming its facilities management (FM) services with new mobile workforce management technology supplied by Leeds-based BigChange.

Europump has turned to mobile and cloud technology to expand its fuel pump maintenance services within the commercial fleet sector.

H2O FlowTech has successfully rolled out the latest mobile workforce management technology from Leeds-based BigChange.