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BlueSnap to support BigChange Pay, enabling customers to accept a wide range of payment methods and manage the entirety of jobs through the BigChange platform

BigChange, the revolutionary mobile workforce management platform, today announced that it is working with BlueSnap, the global online payments technology company, to provide a comprehensive payment capability to field service companies around the world.

By integrating BlueSnap’s technology into BigChange’s software, the company’s 1,600 customers worldwide will be able to streamline their payment processes and improve their user experience by offering a wide range of fast, convenient payment options through the platform.

The new BigChange Pay service will support a wide range of payment methods, including cards, mobile wallets such as Apple Pay and Google Pay, and account-based payments. BlueSnap will ensure that BigChange customers worldwide can accept payment through the company’s platform, while protecting them with integrated fraud detection and chargeback management functionality.

BigChange Pay will provide detailed reporting and support automated payment reconciliation with jobs and invoices to further reduce the administrative burden on back-office teams.

Martin Port, BigChange founder and CEO commented:

Fast, efficient payment is the best reward for a job well done, and BigChange Pay will help businesses grow stronger by making it easy to deliver an amazing payment experience to their customers and get paid quicker.”

BigChange Pay means entire jobs – from quotation and job creation to service delivery, invoicing, and now payment – can all be managed within the BigChange system. That end-to-end approach enables exceptional customer service, complete control and more efficient, agile operations.”

Ralph Dangelmaier, BlueSnap CEO added:

BlueSnap is thrilled to be partnering with BigChange to offer their customers global embedded payments with BigChange Pay. With our white labeled solution, BlueSnap enables BigChange to deliver a seamless customer experience with auto-onboarding for global businesses who want to offer a localised payment experience and have greater visibility into their payment program with a merchant managed portal.”

Magicman, the company that repairs almost any hard surface ‘back to new’, has transformed its nationwide repairs services with a 5-in-1 system from BigChange

Providing a single cloud-platform for CRM, job scheduling, mobile app, vehicle tracking and management reporting, BigChange provides Magicman with real-time 24/7 visibility of operations, improved control, customer service and productivity.

Established for over 25 years, Magicman has built a reputation as the go-to company for hard surface repairs having developed techniques for the complete repair/restoration of anything from ceramics to wood, stone and acrylic surfaces. Magicman’s innovations and craftsmanship have led to a resurgence in ‘repair don’t replace’. Enabling domestic customers, insurers, construction companies and cruise ship operators to save up to 80 percent against the cost of replacement.

Over the years Magicman has used various CRM and booking systems. It has been a struggle to find a system that integrates with other systems and fully meets their needs. However, after a number of years the company became frustrated with progress and took a fresh look at commercial offerings.

Discovering BigChange was a complete revelation according to Niall Pollard, Head of Magicman Insurance Services:

“With BigChange we had at last found a system that could be adapted to meet our needs and with worksheets and reports that we could easily customise ourselves. The fact that it was easy to use was also a big bonus as we knew there would be resistance to change from the previous system that had been used for many years”.

BigChange is used as a complete end-to-end solution for the business, integrating with Sage for accounts. Magicman services both business and domestic customers and there is a growing insurance division; an area where BigChange has been particularly useful due to stringent operational and reporting requirements. 

Magicman has a large fleet with multi skilled technicians working remotely across the UK delivering a fast-response service. Work can include almost anything from cracked sanitary ware, chipped or burnt worktops, damaged UPVC window frames, damaged stonework to high quality refurbishment within international cruise ships all around the world. In addition to indistinguishable repairs, there are savings on cost, customer disruption and of course landfill when avoiding the replacement of damaged items.

Jobs are booked into the BigChange CRM and then scheduled to the nearest available technician who receive the worksheets on their mobile phones. Using the BigChange app, technicians have a handy tool that replaces all previous paperwork, providing navigation to site, risk assessments and job sheets supported with before and after photographs to show work completion. 

The biggest benefits for Magicman come from the visibility that BigChange provides, allowing management and customer service teams to see where technicians are, the real-time status of each job and the ability to easily book in new work from a well categorised outstanding work system.

Niall Pollard commented:

“With BigChange we are much more efficient.  In the office we have been able to re-deploy 2 or 3 staff by eliminating paperwork and the insurance team is saving several days’ work a month providing monthly reports and real time data to insurers with a single click, it’s still early days and there are many more useful features we have yet to use. BigChange is however a key to productivity and our efficiency has certainly improved, wasting a lot less time now.”

Repair service magicman deploys bigchange

Home services company SES Home Services is undertaking a business-wide digital transformation project using mobile workforce management technology from BigChange.

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Electrical contractor MEDLEC has seen a 40 percent improvement in worker productivity since introducing a mobile workforce management system from BigChange.

The 5 in 1 system has allowed MEDLEC to completely eliminate paper by equipping field engineers with mobile devices linked to vehicle trackers giving the company real-time 24/7 visibility of the status of all jobs.

MEDLEC is a fast-growing multi-discipline electrical contractor covering the South of England. Although MEDLEC works in all sectors, they specialise in retail, hospitality and leisure, operating across a variety of facilities and sites. Working closely with prominent companies such as Mitchells and Butlers – whose headline brands include All Bar One, Miller and Carter, Harvester, O’Neil’s and Toby Carvery – MEDLEC also work for Everyman Media and famous Michelin Star restaurants.

“BigChange really has transformed the way we work, having replaced all the paperwork our engineers and admin staff had to process, therefore making our working day more productive”

Christian Tonna, Managing Director of MEDLEC.

“The system has put an end to laborious paperwork and data entry, and as jobs come in they are instantly available to our engineers. It means we can be more reactive and efficient with our time, therefore around 40 percent more productive, allowing us to take on more work with the same resources.”

BigChange is an all-in-one platform CRM, job scheduling, mobile app and vehicle tracking and management reporting solution, and it manages all of MEDLEC’s stringent compliance requirements. As part of a seamless end-to-end business solution, MEDLEC has taken advantage of full integration with their Xero accounting software with a new API interface that gives improved management insight into financial performance.  MEDLEC first implemented BigChange in 2018.

MEDLEC offers a rapid response service, so being informed and in control is crucial to delivering good customer service.  BigChange means that the company is better equipped to deliver that service and now achieves a 92 percent first-time fix rate across 120 jobs a day.  It also ensures there is complete transparency across operations. Clients are kept informed instantly, receiving ETA updates and completed job sheets that include time-stamped and geo-located photographs captured on the engineers’ tablet.

Tonna commented:

“BigChange gives us complete visibility, and we can access everything we need anywhere, at any time. It’s really the ultimate management tool and enables us to deliver an exceptional level of service at the same time as making us a lot more efficient. This is an advantage for both the client and us and we couldn’t be happier.”

MEDLEC also discovered an added bonus from being a BigChange customer, and that was the BigChange Network that connects other BigChange users across the country. Through the network MEDLEC recently connected with SES Homecare, a major provider of plumbing and heating services also headquartered in Surrey.    

Tonna explains:

“Thanks to the BigChange Network, we are now the recommended SES Homecare contractor for electrical services, which has been fantastic to offer our services and the best thing is our engineers use exactly the same BigChange platform, so for SES, it is completely seamless with reports being received in exactly the same way as reports from their own engineers.”

MEDLEC Van

After-care specialist A&S Contractors has turned to the latest technology to improve the management of its nationwide workforce operation. 

The roll out of a 5 in 1 BigChange mobile resource management system, which sees 65 technicians equipped with rugged tablets, is boosting customer service and efficiencies on site with productivity gains of 20 percent.         

Established just 7 years A&S Contractors has become a leading player in the fast-growing market for new build after-care.  The company works with the major house builders, such as Taylor Wimpey, Countryside, Bellway, Vistry and McCarthy & Stone.  A&S employ multi-skilled and specialist trade teams to work alongside the customer service and construction departments, carrying out NHBC remedial claims, assisting with high volume build programmes, remedial repairs and providing a technical report facility.

Providing a single cloud-platform for CRM, job scheduling, mobile app, vehicle tracking and customer portal, BigChange provides A&S with real-time 24/7 visibility of operations, improved control, customer service and productivity. BigChange, which replaces a previous workforce management system, also links seamlessly with Sage accounts.

Sean Coldrick, Managing Director at A&S Contractors stated:

“Delivering an exceptional service and best value is our mission and we need a system that would support that.”

“More than anything we chose BigChange because the system was clearly backed up by real people; a team of professionals that have since proven to be invaluable in the roll-out of the system.”

A&S employs 65 mobile technicians able to deal with mechanical, electrical, gas, assisting their technicians covering all other building trades. The company sets itself apart in the market by being able to provide a turnkey operation.

With a head office near Chester, the company has expanded from the North West to the North East and to the Midlands, recently opening a new office and national training centre in Market Drayton.  BigChange is having most impact on the mobile workforce and fleet operations, improving job scheduling, resource allocation, health and safety and productivity, as well as reducing mileage.

Using the BigChange mobile app, engineers manage all work on-site aided by on-screen workflows to ensure all the correct procedures are followed and information recorded.  It is completely paperless and job cards are completed with accompanying on-site photographs, generating contra-charge reports at the click of a button. BigChange also has fully integrated vehicle tracking, providing time and location data, routing, customer ETA alerts and driver performance reporting.

A&S is very enthusiastic about the BigChange customer portal facility, that will allow its customers to book jobs and access all information on their jobs.  The system is also being used to overhaul stock management, with real-time stock control and replenishment enabling increased stock on vans and the ordering of parts and materials by engineers via their tablets, again increasing on-site productivity.  

Coldrick continued:

“BigChange has allowed us to really streamline our mobile operations.  Technicians are now much more self-sufficient; journeys to the depot are rare, first fix rates are improved and there are fewer wasted hours.  We are already seeing workforce productivity up by around 20 percent.”

“We know we are at the forefront of the new build after-care industry and we see BigChange as an important partner.  Like us they have a forward vision and ambition to grow; that fits very much with our own ambitions.”

Working alongside their customer base, A&S has developed technical innovations such as special glue bond procedures to resolve microcracking, and the bespoke on-site fabrication of retrofit cavity trays.  The innovations not only improve remedial work but also provide long-term solutions to provide best value for clients and their customers. The implementation of the new mobile technology has been the obvious next step.

A&S Newbuild Aftercare employee driving a branded van

Facilities maintenance service company Clearground is using workforce management technology from BigChange to improve health and safety across its nationwide operation. Specialising in waste management, commercial window cleaning and drainage services, Clearground is using the cloud-based, 5-in-1 solution to ensure the safety of operatives with automated, dynamic risk assessments.

BigChange is also helping Clearground identify potential issues at customer sites with intelligent incident analysis, comparing callout rates between similar sites and reviewing historical and current activity.  

“Safety and compliance are key to the welfare of our staff and customers and also to the success of our company, in fact, it’s one of the reasons we selected BigChange. The ability to create customised, dynamic risk assessments and make their completion on-site mandatory goes beyond other systems we looked at. It is more than just a box ticking exercise; it means our operatives really must consider the environment in which they are working and understand what risks that may pose.”

Claire Piercy, General Manager at Wirral-based Clearground.

She continued:

“BigChange also helps us look after our staff and customers in other ways, the driver behaviour alerts allow us to identify driving styles that may lead to problems which, when combined with the scoring system, allows us to performance manage drivers to ensure safe working practices. From a customer care perspective, we can monitor the number and type of incidents in relation to agreed KPIs and work with clients to prevent future occurrences.”

From its inception in 2003, Clearground has expanded its operation and now works with organisations such as global student accommodation provider Campus Living Villages, residential rent developers Watkins Jones Plc and premium bar operators Revolution Bars Group. Working across the UK, Clearground provides facilities maintenance services including high-level access window cleaning, industry compliant kitchen extractor fan cleaning as well as industrial and high-pressure cleaning.   

Clearground selected BigChange to replace disconnected systems used for timesheet logging, purchase order tracking and basic workforce management. A single-platform CRM, Job Scheduling, Mobile App, Vehicle Tracking and Online Portal, BigChange has already eliminated repetition of data entry between systems, reducing back-office resource and minimising the potential for errors, and has eliminated virtually all paperwork used in the management of the mobile workforce.

Clearground is also using the BigChange platform to schedule routine maintenance jobs and ad-hoc callouts, manage staff holidays, absences and sickness and provide automatic alerts for out-of-hours vehicle use or toll-road driving. Available from any internet-connected device, BigChange gives total visibility of the sales process, from initial enquiry, through quotation to invoicing, something Clearground plans to build on with pipeline analysis and automated marketing campaigns.

Piercy concluded:

“One of the major differences between BigChange and other suppliers is they listen and then they respond, and, like us, BigChange is a progressive company, so I am confident that as we continue to grow, they will grow with us.”

Clearground cleaning windows

Fleet Dynamic, a commercial vehicle rental and leasing company, is using the latest mobile workforce management technology from BigChange to transform their fleet management.

Providing complete automation across the entire hire and leasing lifecycle, the cloud-based, 5-in-1 solution from BigChange has helped Fleet Dynamic switch to paperless working. BigChange has also contributed to a 30 percent improvement in workshop efficiency as well as a reduction in lost charges and operating costs. 

“Before BigChange, all parts of the process, from hire request through to delivery ticket, were paper-based. We couldn’t attach additional information such as photographs, essential information including vehicle or customer details were often not captured and retrieving data to resolve queries was difficult, now, with BigChange, every time a customer account is touched, a digital record of the interaction is made, and every time a vehicle is sent out its every movement is recorded. This has helped us become paperless, which was timely in view of the pandemic as we wanted to eliminate the handling of paperwork to minimise the risk posed by the virus.”

Terry Stockwell, Sales and Marketing Director, Fleet Dynamic

With headquarters in Wigan, Fleet Dynamic was established in 2009 with the aim of providing customers with a one-stop solution for all their vehicle requirements. A comprehensive vehicle rental and leasing service includes cars, vans and a full range of specialist vehicles, for example 4 x4 double cab pickups and seven-seater welfare vehicles. The company also provides a range of interior and exterior corporate signage and Health & Safety signs as well as a ply lining business for bespoke vehicle interiors. Fleet Dynamic is a multi-award winning company and includes Manchester City Council amongst its client base. 

Using the single-platform CRM, Job Scheduling, Mobile App, Vehicle Tracking and Online Portal from BigChange has enabled Fleet Dynamic to remove paper forms and reports from its hire and lease operation. Hire requests, delivery tickets, on-hire and off-hire details are all digitally recorded by drivers using mobile devices or office-based staff using PCs. This information is then available, 24/7, from any internet-enabled device giving management total visibility of the mobile operation. Fleet Dynamic also uses the BigChange asset tracking system to provide additional intelligence and security for its corporate account customers.

Stockwell continued:

“The capture and sharing of intelligence means we can effectively manage the fleet, monitoring downtime and forward planning for servicing and MOT events. This has contributed to more efficient use of workshop time with savings of around 30 percent. Additional savings have been achieved as a result of a reduction in missed recharges and the fact we no longer have to pay for specialist software, such as an HR platform, as BigChange does it all.”

Fleet Dynamic Fleet

Veriflo, a clean water and leakage management business, has experienced significant business expansion underpinned by mobile workforce management technology from BigChange. Operating across London and the South-East and West, Veriflo provides planned works, emergency response and risk management services for organisations such as Thames Water and Morrison Utility Services. As the business has expanded so has its use of the 5-in-1 cloud-based BigChange solution, with reactive planning and scheduling tools, real-time vehicle tracking and alerts for routine jobs and health and safety checks.

“We used to manage and communicate with our workforce using emails, messages and telephone calls. However, as our operation has expanded so have our requirements and BigChange has been a vital part of our business growth.”  

Kirsty Scott, Director of Kent-based Veriflo

Operating a team of project and admin support, together with planned and emergency response field teams and project managers, Veriflo operates a 24-hour operation providing specialist clean water asset services including mains isolations, reservoir outages and asset investigations. Veriflo also supports civil engineering and water companies with disinfection services, hydraulic reports, and network risk assessments.

Veriflo uses BigChange across its mobile operation. An end-to-end, cloud-based solution, BigChange replaces paperwork and synchronises in real-time with centralised management software. Providing a single platform CRM, Job Scheduling, Mobile App, Tracking and Customer Portal, the BigChange solution is helping Veriflo plan routine jobs and emergency call outs, in real-time, and with complete visibility for both office and field-based staff. 

“The role of BigChange within our business has been vital, without it we would not be able to plan as effectively, and the ongoing expansion of the business would have been a logistical nightmare. BigChange just fits with our people and the way we work, and it continues to adapt to our growing and changing requirements.”  

BigChange also supports other aspects of Veriflo’s mobile operation with real-time GPS tracking for monitoring engineer’s driving hours and current locations, alerts for routine equipment testing and calibration and reminders for weekly vehicle checks. Veriflo has even used the BigChange mobile app to create a Health Check-in for all staff to ensure they are fit to work, complete with a checklist to make sure they have all the tools and equipment they need. This functionality has proved especially useful during the Coronavirus pandemic with technicians able to report symptoms and request additional safety equipment as needed.

Scott concluded:

“BigChange support is first-class. The RoadCrew team are quick to respond and there is always the sense that nothing is too much trouble.”

Veriflo Offices

Jardak Services is using the latest mobile workforce management technology to improve visibility and reporting for its property support services team working with organisations such as Savills, Wickes and Tarmac.

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McNally EV, installers of electric vehicle charging points is using mobile workforce management technology from BigChange to power paperless working and reduce unnecessary mileage.

From lead management through to job completion reporting and invoicing, the cloud-based, 5-in-1 solution, provides a single source for all information needed to run the mobile workforce. Accessible from any internet-enabled device, BigChange is improving efficiency, boosting customer service and reducing the environmental impact of the business.

“We are committed to making the world greener by providing the infrastructure to encourage and make accessible the use of electric vehicles, and BigChange is helping us on our journey, using BigChange, we don’t need to produce unnecessary paper copies of work schedules and job completion reports and our installers and engineers are able to access relevant client records and technical documents, including photographs, through the mobile app. This makes them more efficient and is contributing to a reduction in mileage.” 

Nicky McNally, Managing Director of McNally EV.

McNally EV is a Yorkshire-based, family run business which has been specialising in the installation of both commercial and home electric vehicle chargers for more than 10 years. Working independently and with national partners including the Shell group, McNally EV has installed over 9,000 electric vehicle charging points across the UK and is committed to improving EV infrastructure for all drivers.

“We trialled a number of systems but BigChange is the solution that consistently works well for us, the BigChange CRM functionality allows us to keep track of customers past, present and future, meaning our customer interactions are always informed and up to date. Our engineers can also check and allocate stock remotely, which leads to further gains in efficiency and is improving communication within the business.”

McNally EV uses the single platform CRM, Job Scheduling, Mobile App, Tracking and Customer Portal from BigChange to support all aspects of its business. Engineers working in the field can access work schedules, client records and stock levels whilst back-office staff and management have complete visibility of the mobile operation 24/7 from any location, allowing them to react to changing circumstances and keep customers informed.

“Being cloud-based is also an important factor for us, as an essential business, we needed to operate as normal throughout the recent lockdowns, and BigChange allowed us to maintain business as usual. BigChange is also extremely adaptable to the needs of our business, allowing flexibility in the way things are organised.” 

McNally Van Fleet

The AFI Group, specialists in powered access equipment, is boosting the productivity of its nationwide team of engineers and drivers with workforce management technology from BigChange.

The cloud-based, 5-in-1 solution enables AFI to build custom workflows underpinned by job-specific documentation, contributing to a reduction in engineer call-outs. Improved planning and visibility have already boosted driver productivity by 30 percent and AFI is looking forward to further benefits as it introduces BigChange to other parts of its business.

“Working at height is a professional skill and as such it requires professional equipment, expertise and knowledge and BigChange supports that, with BigChange, we build our own workflows which means we only ask relevant questions and perform applicable tests; for example, if we are inspecting an electric machine why check fuel levels? It sounds obvious, but every question that doesn’t need to be asked or test that doesn’t need to be undertaken is time, and therefore money, saved.”

Chris Jowett, Group IT Director at AFI Group Services

Jowett Continued:

“This also leads to quicker fixes for our customers, we are only six-months into using BigChange for our engineers and we have completely re-written our breakdown workflows. As a result, we have seen a significant increase in the number of faults that can be fixed over the phone, meaning a customer can be back up and running, in a matter of minutes, without waiting for a site visit.”

AFI provide high-quality powered access machine hire and sales, industry-accredited training and health and safety courses to ensure that anyone working at height is doing it safely and professionally. From only three UK depots and 270 machines in 2002, AFI has expanded to 20 locations in the UK and six in the Middle East. AFI now has a fleet of more than 6,000 powered access machines, a team of 200 plus engineers, drivers and operators and provides training for more than 30,000 people each year.

AFI introduced BigChange to replace an existing workforce management system. By providing a single platform, CRM, Job Scheduling, Mobile App, Vehicle Tracking and Online Portal, BigChange has combined a range of functionality that AFI used to access from disparate systems. Planning for operators and engineers is now undertaken for the whole of the UK from central offices and management have complete, real-time visibility of every vehicle. AFI is also transitioning other aspects of transport management to BigChange, including PMI (Preventative Maintenance Inspection) scheduling, MOT and tax reminders and DVSA checks.

BigChange also powers a seamless, paperless flow of intelligence with improved access to and sharing of equipment or site-specific documentation using the mobile app whilst automatically generated alerts keep customers informed when a machine has been delivered, serviced or repaired and is ready for use. 

Jowett concluded:

“The support we receive from BigChange is second to none, we have a dedicated account manager who truly understands our business and has helped us get the maximum return on our investment which is really helpful as new functionality is released every two weeks!”

AFI Group Office shot

ABird Power Solutions, qui fait partie de HSS Hire, a utilisé le temps d’arrêt forcé COVID pour transformer la gestion de ses opérations mobiles.

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Millane Contract Services is using BigChange mobile workforce technology to bolster workforce health and safety. The cloud-based, 5-in-1-system BigChange is being used to monitor driver behaviour, complete on-site risk assessments and ensure the company’s maintenance engineers are free from COVID symptoms and ready for work.

The BigChange system is also helping the multi-discipline building, roofing and maintenance company automate communications between staff, management and customers, which in turn is boosting job completion rates, speeding invoicing and improving cashflow across the Essex-based business.

Stephen Rickwood, Maintenance Manager at Millane Contract Services commented:

“Driven by the Board, we initially looked at BigChange last year.”

“At the time trade was impacted by the lockdown, as many of our customers are in the retail and hospitality sectors, so in a way that gave us breathing space to look at better ways of working and what’s important to our business.”

Rickwood continued:

“The main drivers for implementing BigChange were workforce wellbeing and business preparedness.”

“BigChange will help us ensure our workforce is happy, safe and well, and that our business is as ready as it can be for whatever the future throws at us as we return to the new normal.”

A family run business headquartered in Basildon, Essex, Millane offers a national service, 24 hours a day, 7 days a week, 365 days a year. The maintenance division, comprising a nationwide team of field-based service engineers supported by contract managers and a dedicated helpdesk team, provides both planned and reactive maintenance for brands such as Pizza Express, The Range, Cosy Club and The Entertainer.  

BigChange provides a single platform CRM, Job Scheduling, Mobile App, Vehicle Tracking and Online Portal. Using the system, Millane has introduced a range of ‘start of shift’ checks for each remote worker ensuring they are ready to work and free of COVID symptoms. Vehicle and equipment checks are also in place and BigChange is being used by management to improve driver behaviour with alerts for idling, speeding and harsh braking, for example. The BigChange mobile app, can also be used to prompt engineers to complete on-site risk assessments and access previously completed method statements.

Rickwood concluded:

“Although our initial focus was our workforce and ensuring the business was ready to bounce back after lockdown, we know BigChange has so much more to offer.”

“We are excited to explore the full potential of BigChange and build on the processes and benefits already in place.”

https://www.bigchange.com/wp-content/uploads/2021/04/millane-main-blog-top-sml.jpg

Heavy-lift transport specialist HTF has deployed the latest mobile technology as part of a real-time paperless system that has transformed the business in 6 months.

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Skratch AV, one of the UK’s leading innovators in audio video and digital signage, has achieved significant business growth and market prominence since implementing mobile workforce management technology from BigChange.

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Plant and machinery tracking specialist R&R Direct has seen significant business growth since implementing mobile workforce management technology from BigChange during the pandemic.

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Heatforce, the Cardiff-based national heating company, has used the latest mobile technology to boost its independent customer service rating by 25 percent in just 6 months.

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When it comes to the digital transformation of public services, Sheffield City Council has taken a pioneering approach to improving how key services are delivered, working in partnership with BigChange.

BigChange’s cutting-edge mobile workforce system, has already improved the efficiency, compliance and performance of several key services, as well as the day-to-day experience of service users and council employees.

This report details how Sheffield City Council, working in partnership with BigChange, has transformed how several of its services are delivered:

  • Smart job scheduling and vehicle tracking has improved the efficiency and quality of Sheffield’s Special Educational Needs Transport service, and saved thousands of hours a year.
  • Digitising compliance checks in facilities management has improved coordination of inspection teams and made reporting more manageable in the field. 
  • By employing smarter logistics in social housing maintenance, Sheffield has reduced driving time and CO2 emissions, and achieved a 33% increase in on-time deliveries.
  • By replacing paper-based reporting with a digital solution, Sheffield has made flood-protection inspections faster and more responsive.
  • BigChange helped Sheffield establish an outstanding Covid-19 PPE distribution scheme, enabling a small team to coordinate the delivery of over 20 million PPE items to 500 contacts a month.
  • Sheffield is leading the way in remote workforce management for cleaning services, enabling a team of three people to coordinate and support the activities of 124 cleaners, remotely.

Click here to read the full report

Sheffield City Council employee holding a mobile JobWatch device

Facilities management company Nserv has boosted management productivity by 70 per cent after rolling out a new digital system for its direct contract work.

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BigChange’s mobile workforce management technology is helping HRG Tree Surgeons achieve its bold ambition to be one of the UK’s top 100 best business to work for.

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Mobile workforce management technology from BigChange is powering business transformation at one of the UK’s largest generator rental companies.

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Blount Shutters is fixing 9-out-of-10 faults on industrial doors and roller shutters at the first visit following the introduction of the latest mobile workforce technology.

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Energy metering company Providor has transformed its business with the latest mobile technology to become one of the UK’s primary smart metering companies.

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Energy metering company Providor has transformed its business with the latest mobile technology to become one of the UK’s primary smart metering companies.

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Northern Catering Equipment, a supplier and installer of commercial catering equipment, is winning seventy per cent more contracts since implementing mobile workforce management technology from BigChange.

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BigChange, the mobile workforce management technology company, today announced that EDF has selected its pioneering JobWatch system to support the delivery of metering and energy services in the UK.

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BigChange’s bespoke automation for gritting company Saltworks, part of the Works Services group of companies, uses Met Office data to drive efficiency and customer satisfaction. (more…)

Drainage company Rescue Rod has transformed its business after deploying new mobile working technology from BigChange during the first COVID lockdown. (more…)

Facilities maintenance company Kiwi FM has increased productivity by 20 percent since it introduced mobile workforce management technology from BigChange.

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Water conservation specialist Aqualogic has deployed the latest mobile workforce management technology to help locate and manage millions of pounds of water company assets.

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Cinderella Support Service, the nationwide provider of facilities management and building cleaning services, has boosted its business by £100k a year following the introduction of a new mobile system.

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Balloo Hire, one of Ireland’s leading tool and plant hire companies, has significantly reduced the resource required to manage its mobile operation whilst boosting customer service and minimising its environmental impact thanks to mobile workforce management technology from BigChange.

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Telecommunications company, Locktel, has transformed its operations with a new mobile workforce management system from BigChange.

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Industrial conveyor belt and rubber lining specialist Strathclyde Vulcanising Services (SVS) has rolled out a cloud-based mobile workforce management solution from BigChange. SVS field service engineers have been equipped with rugged tablets as part of a complete management system for paperless working that is improving efficiency, productivity and customer service.

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Industrial Door Services (IDS), has rolled out a new generation mobile workforce management system from Leeds-based BigChange.

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The UK’s largest rental equipment company Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from Leeds-based BigChange.

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WhiffAway, leaders in waterless urinal technology and smart washroom solutions, is using mobile workforce management technology from Leeds-based BigChange to improve the flow of information as it bounces back from the COVID-19 lockdown.

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RFM Group, one of Yorkshire’s largest property maintenance companies, is rolling out a high tech mobile workforce management system.

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Outdoor lighting group CU Phosco Lighting has invested in the latest mobile workforce management technology from Leeds-based BigChange.

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When Michael Cairns, Director of Celsius Plumbing and Heating, came to BigChange, his expanding company was quickly outgrowing its old service provider.

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Gas, heating and boiler engineering company Moorhouse Heating Limited (MHL) has transformed from a regional to national business following the introduction of a new mobile workforce management technology from Leeds-based BigChange.

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Modular building specialists MPB Installations (MPBI) has seen a boom in business since implementing the latest mobile workforce management technology from BigChange.

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Specialist vehicle company Bence has rolled out the latest mobile workforce management technology from BigChange.

Bence field service and workshop engineers have been equipped with rugged tablet devices as part of a complete management system for paperless working that is improving efficiency, productivity and customer service.

Bence design and build specialist vehicles and trailers that include everything from emergency vehicles to mobile units for MRI scanning, endoscopy, breast-screening, command and control and motorsport workshops. The Bristol-based company also provides transportation, servicing and rentals of units.

Bence field service engineers, who provide 24/7 rapid-response services nationwide, use JobWatch the 5 in 1 app that synchronises in real-time with cloud-based BigChange software for managing the entire operation from transportation, to installation, scheduled maintenance and emergency call out. Engineers in the Bence workshop have also been equipped with tablets and JobWatch.

The system is completely replacing paper records providing Bence with around the clock visibility of operations, from scheduled maintenance and refurbishment in the workshop to engineers servicing and fixing units on site. Onsite work is typically scheduled out of hours.

Conrad Stanley, Service Manager at Bence commented:

“Many of our vehicle and mobile units are deployed in critical work at the frontline so we have to maintain exceptional levels to minimise downtime.”

“Through BigChange we now have real-time, 24/7, visibility of our mobile operations and this has completely transformed the way we work and allowed us to provide a better, more dynamic service.”

With the outbreak of Coronavirus Bence saw a significant increase in demand from hospitals needing mobile units for undertaking screening and treatment in separate COVID-safe areas.

“It was fortunate we had BigChange up and running when the COVID-19 crisis hit – having a fully digital, paperless system made a lot easier coping with the surge in demand”.

Bence typically recalls their specialist vehicles and mobile units once a year for major servicing in the workshop. Onsite servicing is undertaken at between 8 and 12 week intervals, with generators serviced every 200 hours.

As a complete end-to-end system BigChange incorporate job scheduling, route planning, vehicle tracking and comprehensive management reporting with the mobile app providing a complete job management tool. For engineers, the JobWatch app has replaced their paper time-sheets, job- sheets and inspection reports and the devices offer navigation and image capture.

Bence find the tracking really useful giving visibility on where engineers are so they no longer need to be called on route. It means that customers can be informed on the expected arrival time of their engineer.

Stanley concluded:

“That’s a really good addition to customer service especially as we are in such a critical, time sensitive area. The other big benefit is that we can dynamically schedule jobs during the day to optimise their time and do extra jobs; something that was impossible before”.

“We also really like the photo-capture allowing engineers to record their work and issues such as damage to units so we can assess what work and parts are required.”
BigChange Bence vehicle

The North East’s largest housing association, Thirteen is transforming its facilities management (FM) services with new mobile workforce management technology supplied by Leeds-based BigChange.

The system, which incorporates CRM, job scheduling, a customer portal, vehicle tracking and a mobile app, is helping to improve services, reduce costs and boost productivity.

Thirteen’s facilities management team provides services such as grounds maintenance, estate care, caretaker and cleaning services to its 70,000 customers.

Michael Hall, Senior FM manager at Thirteen commented:

“Previously we relied on a combination of paper records and spreadsheets and with the volume of work we had it was clear we needed to replace what was a cumbersome, largely manual system”.

“BigChange has transformed the way we work by eliminating paper and providing complete visibility of our work.”

Thirteen’s mobile teams carry out planned and reactive maintenance. Equipped with tablets running the 5 in 1 JobWatch mobile app linked to real-time vehicle tracking, the devices are used for everything from vehicle inspections, COVID-19 safety checks and electronic job sheets linked to photographs from site.

“JobWatch gives us a live 24/7 view of all our work; scheduled and reactive. It’s the data that the system collects and processes that is really useful. We have real insight into our actual costs and performance – something we simply didn’t have before. Now we can look at our performance against what are more realistic targets”.

“Already we’ve been able to halve daily mileage, reducing wasted travelling time and costs and we expect we will be able to dramatically improve our productivity through better resource planning, allocation and coordination”.

Rolling out the new system has proved easier than expected.

Michael clarified:

“We are always busy, so we expected this to be a challenge, but remarkably just one person was able to set up and manage the implementation of BigChange – it was that easy and the support was great”.

The other anticipated issue was in persuading colleagues about the benefits of the new system.

“One factor we did not anticipate was Coronavirus. Thirteen continued to provide services to customers during the COVID-19 lockdown and that meant introducing safety procedures for our colleagues. Immediately we were able to introduce a COVID-19 safe working procedure using JobWatch – an app that everyone embraced straight away”.

For Thirteen tablets quickly became the accepted way of working, but as a cloud solution, the BigChange system itself also allowed major operational changes to be made quickly. This included working from home and negated the need for teams to come into the office at the start of the day.

“Suddenly we switched to complete mobile working and our teams simply working from home saving at lot of time and mileage. We can track departure and arrival times and without the depot visits productivity is much better and it has been a real transformation – everyone is very happy with the change”.

Russell Thompson, Executive Director commended:

“The system now gives us vital management information. We can now measure things and for the first time we have been able to introduce an optimal delivery model. That means we can do more work in less time allowing us to improve the value of services to our customers”.

The BigChange solution includes a booking app that Thirteen feel offers great potential.

Thompson concluded:

“This web portal facility is a brilliant addition to BigChange as it allows jobs to be booked through a very simple app. This means managers, caretakers and other frontline staff can request a service via the app while onsite and the job can be scheduled immediately. This eliminates delays getting paperwork signed off – we’ll be a lot quicker and more efficient as we roll out this handy tool.”

BigChange Thirteen grounds team

Europump has turned to mobile and cloud technology to expand its fuel pump maintenance services within the commercial fleet sector.

Using the latest mobile workforce management technology from Leeds-based BigChange, Europump has developed what it believes is an industry first level of service in the design, supply, installation, service and maintenance of commercial fuelling solutions.

The cloud-based and mobile system provides real time synchronisation between Europump’s office and field service engineers using the JobWatch 5 in 1 mobile app. Providing a complete end to end business system replacing all paperwork, it has already been deployed by parent company Eurotank and across Europump’s existing services to fuel filling stations.

Jack Aplin, Director, Eurotank commented:

“Fleet operators work in a demanding industry where schedules are critical and reliable equipment is crucial; a fleet of buses or trucks could well depend on one or two pumps to fuel up.”

“There is clearly a demand for a service company that can maintain all types of pumps and that is exactly what Europump do.”

“Speed, communication and professionalism of our response is as important as our engineering capability and BigChange has been absolutely vital to our approach to the market and the winning of new business. It underpins the whole service offering and gives us a distinct competitive edge.”

Europump’s engineers are equipped with tablets running the JobWatch linked to vehicle trackers as part of a real-time system that gives customer service staff and management complete 24/7 visibility of the field operations. The office uses BigChange cloud-based CRM, scheduling and business software all seamlessly linked together with operations as a complete end-to end solution.

Aplin explained:

“Being fully digital, cloud based and completely free of paperwork proved critical during the COVID-19 lockdown. “We literally flicked a switch and were all instantly up and running from home. Coupled with video conferencing we just carried on working as normal.”

Since the initial implementation of BigChange last year, Europump has been focusing on enhancing services to the commercial sector. One development, managing stock, has in particular provided very significant service and financial benefits.

Traditionally engineers would identify faults on a first visit and if required order parts for collection at the depot before returning to site. With commercial fleet fuel services, pump uptime is paramount and Europump knew first time repair would be a crucial measure of their performance and reputation. Now the company has used BigChange to completely automate stock ordering and replenishment to keep vans fully stocked to minimise return visits to site.

Aplin concluded:

“With this automated stock management capability on BigChange we have completely transformed our business. By virtually eliminating return to sites and improving our first time fix performance literally 10-fold we are saving all that unnecessary engineer time and cost. We anticipate this development will bring a £100,000 a year boost to the business through improved productivity and service.”

BigChange Europump mobile device

H2O FlowTech has successfully rolled out the latest mobile workforce management technology from Leeds-based BigChange.

As part of a digital transformation replacing paper throughout the company, the new system combines back office management software with a mobile app to support rapid expansion of H2O’s business.

H2O specialise in the installation, maintenance and repair of pumps, pumping stations and sewage treatment plants. The Bury-based company looks after over 600 different pumping stations, operating in the North West in an area extending from North Wales to Yorkshire, Cumbria and Midlands.

Private pumping stations and treatment plants – usually buried underground – are owned by local authorities, commercial property companies and private estate owners. With new waste legislation coming into force in January 2020 to limit the use of certain types of septic tanks, H2O has seen a surge in business for plants that treat sewage and discharge clean, safe water.

Mick Brindle, Director, H2O FlowTech commented:

“Our largely paper based system was cumbersome and slow, and dealing with paper forms was difficult outdoors in poor weather. With the increasing demand for our equipment and services we knew we’d be overwhelmed with paperwork if we didn’t switch to a digital system,”

H2O vans are fitted with BigChange vehicle trackers and the two-person teams use JobWatch the 5 in 1 app that provides digital versions of all paper forms. JobWatch synchronises in real time with the office giving H2O operations complete 24/7 visibility of engineer movements and job status.

Lead engineers are equipped with rugged tablets and their assistants run the app on their mobile phones. Photographs taken on site for evidence of work completed such as newly installed pumps and control panels are provided as part of instant digital reports to customers.

Mick continued:

“With BigChange we’ve considerably increased our turnover without needing any extra staff. We are more productive and have much better visibility. The data is all collected in one hit and this is a big improvement and the digital job reporting is a tremendous step up – customers are very
impressed especially with the supporting photos from site showing work completed.”

H2O are finding BigChange is very useful for emergency work. If there is an equipment breakdown a job is created and simply dragged into the scheduler which instantly schedules the work. JobWatch also provides access to records of previous work done at a site which is proving a real asset to engineers arriving on a job.

H2O see BigChange as important for expanding allowing the company to work nationally. The system is also seen as key to securing and winning larger contracts with facilities management companies who need to provide electronic records to their customers.

Mick explained:

“With BigChange everything is at our fingertips and it is synchronised with Sage giving us total visibility of the business – margins on jobs, cash flow and we can keep a close eye on quotes and invoicing. From our mobiles we can immediately see what’s going on across the business including the status of every job. This means we can work from anywhere”

Mick concluded:

“In fact during Coronavirus lockdown we’d have been completely floored without BigChange. If we’d still been paper-based we simply couldn’t have done our job – as things were customers did not see any change at all.”

BigChange h2o flowtech

Metroline Fire & Security has implemented high tech mobile workforce management technology from Leeds-based BigChange. The cloud based system that combines back office software with a mobile app has replaced a number of different systems with a real-time management and operational system that has proved invaluable for delivering services during the Coronavirus crisis.

Folkstone-based Metroline Fire & Security design, install and maintain fire alarms, intruder alarms, access control and CCTV systems for commercial and residential clients throughout Kent and East Sussex. The BigChange system, which went live in January 2020, has replaced an ageing job management software and a separate vehicle tracking system.

“BigChange has enabled us to undertake a complete digital transformation of our business, replacing a series of separate systems giving us a single view and total visibility of the business” says Paul Roberts, Director Metroline Fire & Security.

Running a fleet of 25 vehicles – tracked as part of the BigChange system – the company’s engineers use JobWatch a 5 in 1 mobile phone app that synchronises in real time with the central office CRM and scheduling system.

Paul commented:

“BigChange has already provided Metroline with significant improvements in productivity and customer service and during the Coronavirus crisis it has allowed us to continue to operate seamlessly with no impact of our ability to deliver our services. On lockdown, everyone could work from home we were able to shut down the office and be up and running at home within one hour.”

With BigChange also we can change the way we operate we are looking at ways to stock up vehicles to use the stock facility on JobWatch.

Metroline installation and maintenance engineers receive jobs on their mobiles with the JobWatch app replacing all paperwork with electronic data entry for everything from job sheets, to vehicle checks and risk assessments. Linked to job sheets are photographs captured on site showing completed installations and repairs with control panels to provide evidence of ‘all working in order’.

Paul continued:

“The BigChange No Touch Signature Capture App has been especially useful allowing us to gain job sign-off without directly interacting with the customer. With hotels and schools closed our usual contacts are simply not at work with the No Touch feature supported by photos showing work completed we can easily get jobs signed off.”

Metroline has seen some immediate benefits in efficiency through improved scheduling and tracking allowing the optimisation of resources through pinpointing of the nearest available engineer and improved route planning to reduce unnecessary mileage.

BigChange Metroline vehicle

National drainage company Eurotech Environmental has rolled out the latest mobile workforce management technology from BigChange.

The cloud-based and mobile system provides real time synchronisation between office and tanker operators using a 5 in 1 mobile app. Providing a complete end to end business system replacing all paperwork, Eurotech has seen a £1million increase in business since going live with BigChange last summer.

Established in 1991, Eurotech is one of the UK’s largest independent waste management companies providing national liquid waste tankering and drainage services.

Nick Banks, Operations Director at Eurotech Environmental commented:

“We had been looking for a suitable system for years but we couldn’t find one that could meet our needs. When BigChange came to demonstrate their system our jaws literally dropped to the ground; it was exactly what we were looking for”.

BigChange implementation of the JobWatch system began early 2019 and was fully implemented in 6 months. Eurotech employed the BigChange Professional Services team to create a completely automated system that mimicked everything that was being done manually before.

Banks continued:

“This was really important. We had honed our system over many years but it was still very much paper based and the business had grown to the point that we knew we needed to automate. However, we didn’t want to change anything and BigChange offered a truly flexible solution that has been successfully adapted for our needs”.

Central to Eurotech’s needs was a combined Job Sheet and Waste Transfer Notice with a job grouping capability for managing routes with tankers doing multiple jobs before disposal at a waste transfer station. This was one of a series of industry-leading developments pioneered by Eurotech and the result is a completely automated end-to-end system.

Banks commented:

“Optimisation of routes alone has saved almost 10 per cent on fuel and wage costs and our drivers no longer need to come to the office to collect their jobs. We are also much more reactive to emergency jobs as we know where everyone is and what they are doing – it’s fantastic to have this visibility”.

Tanker operators receive jobs and routes on tablets that they use for everything from vehicle and site safety checks, to job cards and accompanying compliance documentation. Coupled with vehicle tracking, the office has full visibility of all operations, nationwide, 24/7. Customers receive ETA notifications and on job completion they receive job tickets complete with photographs to prove ‘job done’. Waste transfer stations meanwhile receive automated emails of a tankers ETA with digital Waste Transfer Notices.

Banks noted:

“BigChange has completely transformed the way we work. Through improved efficiency and productivity we have seen a £1million boost to our business and are on track to double the size of our fleet. And customers are so impressed that I know we are winning more business thanks to the enhanced service we can now offer”.

“With Coronavirus lockdown, we’d have really struggled to deliver our services without BigChange. We can turn up at a home or a factory to empty a septic tank or collect waste, complete the job and then send the customer an immediate email with supporting photographs; we don’t need to interact at all and the customer probably didn’t even know we been onsite.”

He concluded:

“Since BigChange is cloud based and easily accessible anywhere, anytime, we can expand more easily nationwide as we don’t actually need an office – just somewhere to park our tankers”.

BigChange Eurotech vehicle

Joseph Port’s First Blog

A lot of things make me happy in life. I’m a big Leeds United fan. My family mean the world to me. I’m crazy about videogames and I love watching YouTube Bloggers. I have learning difficulties but I have never let them hold me back and I live life to the fullest.

But over the last couple of months, it has been a little harder to find reasons to smile. Unfortunately, because of my health, I have been shielded to protect me from COVID-19. This meant that I could no longer continue working at Living Potential Care Farm, an amazing place where people with disabilities can connect with nature.

My work there was always varied and I learned something new every day.

I loved feeding the animals, boxing up eggs to sell at the shop, and picking apples to make apple juice.

My job on the farm gave me structure, and made me feel that I was making a contribution to society. I made many wonderful friends there, and the job also helped me to keep fit!

I know that many people are struggling with being forced to stay home.

While I have found it wonderful (okay, occasionally annoying too!) to have so much time with the family, I don’t like feeling aimless.

So I have come up with an idea that will both help to give me direction, and benefit Living Potential, an organisation that has done so much for those of us with disabilities. I’m launching a new venture, creating and selling a range of high quality branded Living Potential t-shirts.

This will be a joint venture and I will receive £5 for every t-shirt sold. The rest of the money will go to Living Potential, helping to support existing projects and create more activities – demand for its services is growing rapidly at this time.

I believe that it is so important for those of us with learning disabilities to be able to make our own living. Selling is one of my strengths because I am a good communicator and I love meeting people.

I want to be independent and keep learning and honing my business skills. This is really important to my sense of self worth.

I’m so happy to be able to create a new business with a purpose, which raises awareness of the farm and proves that people with learning disabilities have drive and ambition.

I hope you’ll consider buying a t-shirt – they are available here.

Thanks for reading.

Michael Taylor – CEO – Contego Environmental Services: What BigChange Means to me

Firstly, I’d like to congratulate BigChange for receiving its Queens Award for Enterprise. It’s a phenomenal achievement and well deserved. BigChange makes a massive contribution to our business.

Contego started life in 2004 as a one-man-band specialising in bird control and has grown to become one of the largest national pest control businesses in the UK. BigChange has ensured our operations could keep up with that level of growth.

We’ve used BigChange for several years now, and it has transformed our business. It gives us complete visibility of our operations and allows us to manage our national workforce centrally from our base in County Durham.

I’ve always been an early adopter of digital technology and explored three or four other options before settling on BigChange. JobWatch pulls everything together. It allows us to run our business processes on a single piece of software.

The beauty of Jobwatch is that it’s customizable. We’ve created a series of dynamic processes to cover every stage of the employee journey, from induction to job worksheets and inspection documents. BigChange provides lots of support when we need it, and ensures the software does what we need it to.

BigChange has also enabled us to offer greater visibility to our customers. Using data from our worksheets, we can automatically make our customers aware of the threats and risks at their different sites.

BigChange is also central to our safety and compliance activities. Each of our people uses BigChange to complete their daily vehicle checks, which alerts our fleet manager to any problems and allows remedial work to be booked immediately.

Our risk assessments and workflows are also available on BigChange, guiding our technicians in the field and helping them complete work safely. We can see when things are done, and we’ve got access to a full audit trail.

I couldn’t recommend BigChange more highly. The technology is excellent and easy-to-use, and it has ensured that we’ve remained in control as our business has grown. It would have been much more challenging to grow at the speed we have been without BigChange.

Daniel Long – MD – Clearabee: What BigChange Means to me

Clearabee is the fastest growing waste management business in Europe and the UK’s largest clearance company. We employ 300 people across the UK and complete between 600 and 1,000 waste clearance jobs a day.

We’ve worked with BigChange since the early days of Clearabee, and it remains a critical pillar in our technology strategy. BigChange is integrated into all parts of our business and saves us a tremendous amount of time.

It provided us with a cutting edge in the early days of our business and has grown with us as we expanded.

Today, we run our business now using a combination of BigChange and our bespoke software. We make extensive use of BigChange’s API, and our developers can focus on creating other things to sit on top of the BigChange platform.

BigChange provides a solid foundation for that work. We don’t have to think about things like device management, data contracts, hosting large amounts of sensitive data, or uptime.

What we like most about the JobWatch platform is its versatility. The platform works for small and large companies alike. BigChange continues to add new features and new functionality. It is continuously innovating and adding to the system.

BigChange is a young, dynamic company, and an essential partner for Clearabee. You could say that we’ve grown up together and we are thrilled to see the success it has achieved.

On behalf of everyone here at Clearabee, congratulations to BigChange on winning a Queen’s Award for Enterprise. You deserve it.

CCR Property Services has transformed its business overnight with a switch to paperless mobile and COVID-19 home working using a cloud-based office and mobile workforce system from BigChange.

The Essex-based company provides essential property maintenance services such as emergency drainage and plumbing repairs for sectors that include social housing, hospitals and care homes.

Established in 2011 CCR has achieved preferred supplier status amongst key blue-chip property and facilities management companies and is also an approved contractor to local authorities, housing associations and health authorities. Specialising in drainage network repairs and cleaning, CCR operate a fleet of specialist vehicles and plant on call 24 hours a day, 365 days a year.

CCR has equipped its mobile workforce with rugged tablets running JobWatch, the 5 in 1 mobile app from BigChange. The app synchronises in real time CCR’s office system that is normally accessed at the CCR head office in Basildon, Essex. The BigChange back office software which includes CRM, job scheduling and invoicing is cloud based which means that virtually the entire business is currently being run with staff and management working from home.

Reiss Monksfield, Director, CCR Property Services comments:

“Well before the Coronavirus crisis we had realised the potential of BigChange for flexible home working,”

“After our vitally-important accounts person finished maternity leave and wanted to spend more time at home we were able to accommodate flexible-hour, part-time home working. With the all the required software and data accessible online the accounting work has continued pretty much seamlessly with one less person in the office,”

“Now with the threat from COVID-19 we have sent virtually all the office staff home and it really is business as usual. Those living in the properties we service are often vulnerable so our emergency services are essential and with BigChange we can all be in control and run services remotely. I’ve no idea how we would have managed without a single cloud and mobile solution; BigChange really is paying dividends in this crisis,”

CCR was an early adopter of BigChange having realised that a single system that could perform both office and field service functions seamlessly was the way forward. The company had previously tried to deploy other systems but they failed to provide the scope, flexibility and modern technology considered to be crucial for supporting future business competitiveness and growth.

BigChange first went live in Spring 2018 and provide an all-in-one solution having replaced a number of different systems. As well as the tablets used by operatives, the fleet is fitted with BigChange trackers providing a real time view of the operation, allowing CCR to respond as efficiently and quickly as possible to call outs around the clock.

Monksfield continued:

“In just two years we’ve almost doubled our turnover and BigChange has allowed us to grow without increasing our administrative resources. In fact we have even more time now; no more scanning of paper reports, no more calling operatives to see where they are and no more sifting through piles of paperwork. We are working so much more efficiently and the business has been streamlined,”

Monksfield added:

“We particularly like the way the system is designed. It’s generic but easy to customise. However, the biggest thing about BigChange is what you get for the money. The benefits far outweigh the cost; it is great value and with their RoadCrew support team you also get brilliant 24/7support,”

In providing round the clock service, companies like CCR would traditionally sign up the services of a 24 hours call centre to manage out of hours calls. By deploying BigChange this need was negated as CCR could simply direct calls to their team of out of hours call handlers. This not only saves cost and complication but by cutting out a link in the chain it also enables a quicker response.

Monksfield explained:

“The system is also very good for customer service and clients can be kept informed of where we are and they can get job updates in two to three minutes. We are more efficient and more productive so as a company we can also provide better value which customers like”.

BigChange CCR employee

BigChange

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