BigChange makes life simpler for utilities companies
BigChange’s® utility workforce management software & CRM transforms how your utilities business operates. Giving you the power to manage scheduled maintenance and react to urgent jobs more effectively, you can allocate work based on realtime engineer availability, equipment and parts stock. JobWatch, our mobile workforce app, gives your field team everything they need from site directions and workflows to digital risk assessments and safety certifications, as well as providing live data for your office.
“We undertook an extensive review of systems on the market and BigChange was clearly the best solution for us. It was really the only properly interconnected system, giving us everything we need in a single, easy to use solution.”
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BigChange makes life easier at every stage of the job
Viewing a file on a job
The BigChange File Library gives you the freedom to share documents between your office and field team – as well as the control to choose who sees each file. You can upload whatever documents you need, including company policies, trade body certificates, user or installation guides for parts and equipment or site specific documents. But what makes our library really different is that you can display a file as part of a job and JobWatch will automatically save the date and time it was viewed, making it perfect for documents such as Risk Assessments.
Job weather forecast
For those jobs that can be affected by weather conditions, it can be handy to know if it might get in the way whilst you are planning the job. To help you plan ahead, we’ve introduced a weather forecast as part of BigChange scheduling. When you’re creating a job, a weather icon will appear once you enter the location, giving you a five-day forecast for that site in three-hour increments. Then, once the job is scheduled, click again for a forecast of the exact time and date booked in.
“We are excited by the potential of BigChange’s technology to improve our field service activities for commercial customers. This new way of working should allow us to be even more responsive to customer needs, while reducing the administrative burden of managing field operations and improving our employees’ experience.”
SAFE SIGN-OFF
Our No Touch Signatures allow customers to sign off work remotely or at a distance, using their own phone or tablet – crucial when essential service work has to be completed while maintaining social distancing.
Sensitive Data, Stored securely
Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details- safe and secure; while making it fully available to everyone who needs legitimate access.
STANDARD FORMS, PLUS CUSTOM OPTIONS
BigChange offers an extensive suite of form templates for all your (paperless) paperwork. As well as standard industry forms, you can generate your own custom forms, such as those relating to the BPCA Codes of Best Practice. Or, you can hire our Professional Services team to create them for you. The BigChange Template Builder can be accessed online, or by using our BigChange Microsoft Word Add-in, to create personalised:
Take a look at our case studies
SEE HOW OTHER UTILITIES BUSINESSES HAVE BEEN TRANSFORMED BY BIGCHANGE
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