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The all-in-one job management software for field service businesses

Run your field service business in one single system.
Available on iOS, Android and web browsers

Save £5 for every £1 spent
11% less drive time per job
25% less back-office admin
Job duration 9.2% less on average
Get a demo

See BigChange in action

Making a BigDifference to thousands of service businesses

Unbeatable 24/7 UK based support
Customisable to your way of working
Easy to use, quick to implement
Everything you need to be successful, in one place

Reduce admin with streamlined workflows in the office

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All features

CRM dashboard
CRM

Get a 360° view of every customer, site and contract. Respond to enquiries with straightforward call handling

Dashboard showing efficient job scheduling
Scheduling

Optimise your workforce and lower costs with efficient job scheduling

Form with invoice details
Invoices

Invoice work fast and accurately to boost cashflow and stay on top of business finances

Dashboard screen with multiple data displays.
Reporting

Know how you’re performing, so you can streamline, improve profitability and customer satisfaction

Save money by optimising your team out in the field

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All features

tablet and mobile app showing how to receive all their jobs digitally
Mobile app

Engineers receive all their jobs digitally, with instant access to job histories and site-notes

a map displaying a live fleet tracking
Tracking

Resource effectively and keep your customers updated with live fleet tracking

View statement reviews and make sure work doesn’t start until necessary risk assessments are signed off
Risk assessment

Be compliant with method statement reviews and make sure work doesn’t start until necessary risk assessments are signed off

Showing how to manage jobs step-by-step and ensure crucial data is captured
Worksheets

Digital worksheets manage jobs step-by-step and ensure crucial data is captured

Manage and communicate with customers seamlessly

Customer portal with a form to create a new booking
Customer portal

Customers can request jobs, track progress, and download job cards without a fuss

Tablet or mobile with an eta alert
ETA alerts

Let customers know your ETA, prevent missed visits and failed access

booking confirmation with date and times
Booking confirmations

Send professional booking confirmations automatically, with calendar invites for easy scheduling

Image of a job card
Job sheets

Share professional job documentation. Import existing templates using our Microsoft Word plugin

Success Stories

We're here to help every business grow

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“BigChange handles our job management brilliantly, linking site history, alerts, and client access rules seamlessly”

Danny Fuller

Managing Director, London Drainage Facilities

Drainage
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All success stories

Danny Fuller
“We wanted to modernise our IT and invest in a solution for the future – something that could assist in what is proving rapid growth in the business.”

Dean Rochester

Managing Director, Target Maintenance

FM
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All success stories

Dean Rochester
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All success stories

Support

24/7 UK-based support

Round-the-clock help, from real people
From day one, your team has 24/7 access to BigChange’s RoadCrew customer service team, for UK based round the clock support.
Meet your lifetime customer success manager
Your personal customer success manager boosts the value you get from your job management system for the lifetime of your contract.
Access virtual training anytime
Unlimited access to our comprehensive training resources anytime, anywhere. Our BigChange University offers a structured learning programme covering all aspects of BigChange. Plus, our online Help Centre is packed with step-by-step guides, tutorials videos and in-app guides to ensure a seamless learning experience.
someone working on a laptop
person working on a computer
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Industries

Built for field service businesses

All industries

Plumbing, heating and HVAC

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Industrial doors

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Fire and security

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Facilities management

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Electrical contracting

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Equipment rental and hire

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Drainage, waste and environmental

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Building maintenance

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Integrations

Connect everything together

Reduce duplicate data entry by connecting BigChange with Xero and Sage for seamless invoice and payment integration. Explore other ERP systems and industry-specific platforms.

All integrations