BigChange streamlines your day to day operations, connecting your office based team, mobile engineers and customers on one seamless platform that will help you grow faster, scale profits and delight customers. Easy to use and completely customisable, BigChange is used by small, medium and large plumbing businesses who specialise in both commercial or residential work. Whether you’re doing urgent reactive work, or planned preventative maintenance, your business will be able to plan, manage, schedule and track everything in one system that even integrates with your accounting software.
All-in-one plumbing company software to transform your productivity
- Paperless plumbing productivity - BigChange’s mobile app manages plumbing jobs step by step, ensuring best practice is followed. Capture proof of work, including photo capture before, during and after work.
- Everything your team needs in one place - BigChange’s all-in-one system replaces all your separate systems, enabling your team to work and collaborate effectively in one place.
- Schedule smartly - and improve emergency response times - Respond faster to new plumbing inquiries with intelligent scheduling and live tracking that helps you quickly identify the right engineer, with the right skills and the right tools.
All the features plumbing businesses need to be successful
- Landlord gas safety, CP12 and CP6 - Complete landlord gas safety checks step by step in the app and then create professional certificates that can be shared instantly with customers
- Service reminders on auto-pilot - Win more work with service reminders that go out automatically, reminding customers when annual heating inspections and boiler services are due.
- Accept card payments - Take card payments both in the office and out on the road with BigChange Pay. Keep commercial and residential customers loyal by supporting their preferred method of payment.
Plumbing software that lets you manage risk and compliance where it really matters
- Digital Risk assessments - Build risk assessments into the workflows that need them. Plumbing jobs can’t be started until risk assessments have been completed. All traceable back to the engineer who completed them.
- Access RAMS on demand - Plumbing and heating engineers can access and share copies of RAMS on their tablet or smartphone. All without paper.
- Access to connection diagrams and site-plans - Gas engineers have easy access to connection diagrams, user manuals and other documents in the file library on their smartphone or tablet.
Frequently asked questions
Scheduling software for plumbing and heating engineers, compliance needn’t be a worry. We offer an extensive suite of industry-standard templates for all your (paperless) paperwork. Through our partnership with Gas Safe, you can populate templates to create Gas Safe forms on-site. You can then make it mandatory for your engineers or plumbers to fill out all health and safety documents on their mobile devices before beginning any work to ensure that they’re following industry best practices.
Better still, you can create a digital library for your schematics, COSHH sheets and guides for easy reference whenever your team needs them, wherever they are.
You can enjoy many benefits by using BigChange’s plumbing company software to manage your plumbing and heating business, including:
- Excellent health and safety features that ensure your business is compliant with industry regulations
- Digitised documents that enable you to go paperless
- Instant invoicing and payment capture for a healthy cash flow
- Access to real-time updates on job statuses and stock levels
- Improved communications that strengthen customer relationships
- Mobile application that removes the need for admin-heavy tasks, enabling your plumbers and engineers to take on more jobs per
day - Optimised schedules that save you time and money
- Complete visibility over your operations for better decision-making
Yes. With our job management software for plumbing and heating engineers, you can optimise hundreds of jobs in bulk by using the intelligent scheduling assistant. The assistant matches engineers to jobs based on factors such as location, job type, traffic information, skill set and vehicle type. As such, you can guarantee that you’ll always have the right people in the right places — every time.
Yes, and it won’t add to your team’s workload. For example, you’ll be able to send automated communications to keep your customers updated, including on the day of their appointment where they’ll be able to track their engineers’ whereabouts in real-time via a tracking link.
Then, once the work is complete, customers will immediately receive their invoices and pay using a range of convenient online options for a swift and simple transaction.
Finally, you can check that customers are pleased with the service by sending them a satisfaction survey, which will help you keep improving your business and make it more attractive to potential clients.
The mobile app gives your electricians access to all the vital information they need from the palm of their hands. Whether they want to view their schedule or individual job details, complete a risk assessment, communicate with your back-office staff or put together a digital invoice, it just takes a few taps.
With less paperwork to take up their time, your electricians can get back to doing what they do best.