Contego: What BigChange means to me

Michael Taylor – CEO – Contego Environmental Services: What BigChange Means to me

Firstly, I’d like to congratulate BigChange for receiving its Queens Award for Enterprise. It’s a phenomenal achievement and well deserved. BigChange makes a massive contribution to our business.

Contego started life in 2004 as a one-man-band specialising in bird control and has grown to become one of the largest national pest control businesses in the UK. BigChange has ensured our operations could keep up with that level of growth.

We’ve used BigChange for several years now, and it has transformed our business. It gives us complete visibility of our operations and allows us to manage our national workforce centrally from our base in County Durham.

I’ve always been an early adopter of digital technology and explored three or four other options before settling on BigChange. JobWatch pulls everything together. It allows us to run our business processes on a single piece of software.

The beauty of Jobwatch is that it’s customizable. We’ve created a series of dynamic processes to cover every stage of the employee journey, from induction to job worksheets and inspection documents. BigChange provides lots of support when we need it, and ensures the software does what we need it to.

BigChange has also enabled us to offer greater visibility to our customers. Using data from our worksheets, we can automatically make our customers aware of the threats and risks at their different sites.

BigChange is also central to our safety and compliance activities. Each of our people uses BigChange to complete their daily vehicle checks, which alerts our fleet manager to any problems and allows remedial work to be booked immediately.

Our risk assessments and workflows are also available on BigChange, guiding our technicians in the field and helping them complete work safely. We can see when things are done, and we’ve got access to a full audit trail.

I couldn’t recommend BigChange more highly. The technology is excellent and easy-to-use, and it has ensured that we’ve remained in control as our business has grown. It would have been much more challenging to grow at the speed we have been without BigChange.