Since implementing BigChange Field Service Management Software, Angloco has doubled its production capacity, increased turnover by nearly 100%, and has grown its team of highly trained production, service, and support staff. Based in Leeds, West Yorkshire, Angloco supplies all UK Fire Services, has a multi-million-pound contract with the Ministry of Defence, and has exported vehicles and equipment to over 70 overseas countries.
“We have all but eliminated paper from our mobile operation which has improved the speed we can react to changing schedules, the quality of the service we provide, and the efficiency of engineers working on the ground,” Ian Coyle, Service Operations Manager, Angloco.
“Before BigChange we were continually churning out paper that needed to be in the right place at the right time for engineers to complete their jobs. We produced it and filled it in, we copied, filed, scanned and emailed it.
“Now everything is digital. It’s available 24/7, from any internet connected device, it is easily consumable onsite, and it’s shareable with customers. This means we can focus on our role of ensuring we provide the best possible service at all times,” Claire Smith, Service Coordinator, Angloco.
Using the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools, routine service schedules can be produced using intelligent algorithms, up to a year in advance, taking into account staff availability, skills and client location. Real-time tracking on engineer’s vehicles ensures ad-hoc requests and emergency call-outs can be accommodated efficiently and in a timely fashion, and automatically generated alerts and notifications ensure the customer is informed at all times.
By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has dramatically reduced the time and resources taken to manage its rapidly expanding service team. Engineers are guided through daily vehicle checks, ensuring early warning of potential defects or forthcoming deadlines such as insurance or MOT. Schedules are sent directly to the engineer’s tablet, complete with all the necessary paperwork, and, whilst onsite, staff can access an extensive library of reference information including manuals and wiring diagrams. During the course of a job engineers can share photographs with back-office staff if additional information is required before digitally capturing customer signatures once the job is complete.
About:
Angloco has been designing and building special purpose fire fighting and rescue vehicles for over 45 years and has a wealth of experience and capabilities. The majority of vehicles are specially designed and custom built for each customer, according to their individual requirements. Angloco also supplies fire fighting and rescue equipment and accessories, including hydraulic rescue and extrication equipment, portable fire extinguishers, fire hoses, branch pipes and nozzles, foam equipment, waterway couplings fittings and adaptors, electrical equipment and accessories, and pumps.
In support of its products and vehicles, Angloco has a dedicated after-sales service and spare parts department which, in addition to carrying out on-location commissioning and training, provides servicing and major refurbishment projects overseas at customer’s premises, as well as throughout the UK.
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