BigChange is Making Roam’s EV Charging Journey a Success

Prior to BigChange we used a board, list, and a card system, that gave us a graphical representation of our field operation. However, as we evolved and grew, this became unworkable and no longer fit for purpose.

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commented Jeanette Holdsworth, Logistics Manager at Roam.

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In addition, engineers in the field were sort of operating in isolation; they were taking pictures, and documenting work done, but this was very much ad-hoc, and didn’t follow any formal process. Using BigChange everything now follows a process.

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Jeanette continued;‍

From daily vehicle checks to stock reporting, booking of hotels to monthly team meetings, everything is managed through BigChange and this gives me, and the rest of the team, visibility, flexibility, and control.

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Using the BigChange solution, now part of the Simpro Group offering, Roam has regained control, and therefore management, of its growing field operation. Engineers start their day by completing a series of guided vehicle checks designed to provide early notification of potential defects, maintain vehicle road worthiness and ensure compliance with service, tax and insurance deadlines.

Real-time tracking of vehicles gives up to the minute visibility of engineers’ locations on an easy to access, easy to interpret map. This information can be shared with the customer for live ETA updates, used to intelligently respond to call-out requests using travel times and availability, and allows for health and safety monitoring and driving behaviour alerts.  

Roam is also using the in-built stock management features and alerts provided by BigChange. Linked to the procurement department, this provides timely notification of low stock levels, provides intelligence for future job costings and ensures maximum productivity for engineers working in the field.

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Jeanette concluded;

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I am very much of the thought process ‘if you don’t ask you don’t get’ and I am continually asking can the system do this, can we change that, how can we do this better, and, every time I ask, I get an answer, and it is almost always the one I want.

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This ability to customise workflows and documents to create a bespoke solution is evidenced by Roams use of BigChange to manage and report on both routine operational activities, including site surveys, installations, commissioning, and maintenance and annual servicing, as well as non-chargeable tasks. These include booking of hotel rooms for longer trips, the replacement of site signage following the company’s recent rebranding and even the engineers’ monthly meetings. 

These benefits have been evidenced with a reduction in the resource required for routine performance reporting of 50 percent and a 25 percent reduction in the time allocated for on-site surveys.  

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Working with hotels, golf clubs, retail outlets, and residential developments, Roam has already installed more than 1,500 public charging stations across the UK and has ambitious plans to accelerate the deployment of EV charging infrastructure across the UK. Roam offers a range of chargers, which use cutting edge technology, to ensure fast, reliable, and safe charging and, with an investment of more than £40 million in EV charging infrastructure, Roam’s network has saved more than 2,300 tonnes of carbon dioxide emissions, driving positive environmental impact through sustainable energy solutions.   

Formerly EVC, Roam marked an exciting new chapter in its journey to accelerate access to an electric future. This transformation reflects a growing ambition, innovative solutions, and commitment to powering a sustainable world. Whilst the name, logo, and look are new, the core of what Roam does remains the same: delivering reliable, scalable EV charging solutions for businesses, drivers, and property owners.