BigCommunity Newsletter

February 2023

Here are the latest updates from the BigChange community

Big on Sustainability

The route optimiser is available to all BigChange customers at no additional cost. Customers who use the route optimiser on average save £860 per month, that’s over £10,000 per year!

It also benefits the environment, reducing mileage by an average of 19,752 annually, and saves 576kg of CO2 from being released into the atmosphere. That’s the work of 58 average trees!
Why not try it today and see how much you could save!

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Customer Events

Continuing from the success of the BigChange Customer Forums held at West Ham, Tottenham, Leeds and Manchester, we’re really looking forward to hosting you again over the coming months at the following venues; 
⚽ Tuesday 14th March at Select Car Leasing Stadium, Reading
⚽ Tuesday 5th April at Anfield Stadium, Liverpool
⚽ TBC May at Etihad Stadium, Manchester City 
They are a fantastic opportunity to hear all about BigChange’s vision & product roadmap for 2023 and meet us in person. Your Customer Success representative will reach out to you over the coming months to check your availability, or contact Louise Stone (Customer Marketing Manager) directly if you would like to find out where we are holding the events this year. 

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APDEX Score and tangible improvements.

APDEX is an industry standard used to measure the performance of software applications like BigChange. Its purpose is to convert measurements into insights about user satisfaction, by specifying a uniform way to analyse and report on the degree to which measured performance meets user expectations.

It is based on counts of “satisfied”, “tolerating”, and “frustrated” users. In simple terms, satisfied users are content with a web response of less than 0.5 of a second, and anything over that can cause the user to only tolerate (0.5 to 2 seconds for a web response) a system or even become frustrated (2 seconds and above). You can see from the chart below that our continued focus on system improvements is paying dividends and we have seen our APDEX score continue to improve and consistently sit under 2% of all web responses for the last few months.

We take system performance very seriously here at BigChange and we have a dedicated team of performance engineers whose job it is to look at ways of improving the system and deliver our customers the best performing system possible.

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Exhibitions

Take a look at our all-new events calendar! 📆

This year’s calendar of events is now live and with 30 events planned, 2023 is going to be a jam-packed year for BigChange. This month, we kick started the year at The Executive Hire Show, and next month, we’ll be heading to five trade shows including The Elex Show in Bolton and The Cleaning Show in London. Check out our full calendar of events and book yourself a free ticket here.

Net Promoter Score (NPS) 

The latest instalment of our Net Promoter Score (NPS) launches in March 2023. NPS is our single biggest measure of customer satisfaction, and we use the responses and comments to ensure we are listening to our customers and enhancing our service. Every score and comment is analysed by our Customer Success team, and we conduct two different processes off the back of the NPS survey.

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