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BigCommunity Newsletter

28 February 2023

Home > BigCommunity

> BigCommunity Newsletter

February 2023

Here are the latest updates from the BigChange community

Big on Sustainability

The route optimiser is available to all BigChange customers at no additional cost. Customers who use the route optimiser on average save £860 per month, that’s over £10,000 per year!

It also benefits the environment, reducing mileage by an average of 19,752 annually, and saves 576kg of CO2 from being released into the atmosphere. That’s the work of 58 average trees!
Why not try it today and see how much you could save!

Customer Events

Leeds Football Ground

Continuing from the success of the BigChange Customer Forums held at West Ham, Tottenham, Leeds and Manchester, we’re really looking forward to hosting you again over the coming months at the following venues; 
⚽ Tuesday 14th March at Select Car Leasing Stadium, Reading
⚽ Tuesday 5th April at Anfield Stadium, Liverpool
⚽ TBC May at Etihad Stadium, Manchester City 
They are a fantastic opportunity to hear all about BigChange’s vision & product roadmap for 2023 and meet us in person. Your Customer Success representative will reach out to you over the coming months to check your availability, or contact Louise Stone (Customer Marketing Manager) directly if you would like to find out where we are holding the events this year. 


Over the last 6 months BigChange has continued to enhance system performance to ensure our customers receive the most performant system when their business demands it. Learn more about how we have used APDEX score to measure and improve the experience for our customers.

APDEX Score and tangible improvements.

APDEX is an industry standard used to measure the performance of software applications like BigChange. Its purpose is to convert measurements into insights about user satisfaction, by specifying a uniform way to analyse and report on the degree to which measured performance meets user expectations.

It is based on counts of “satisfied”, “tolerating”, and “frustrated” users. In simple terms, satisfied users are content with a web response of less than 0.5 of a second, and anything over that can cause the user to only tolerate (0.5 to 2 seconds for a web response) a system or even become frustrated (2 seconds and above). You can see from the chart below that our continued focus on system improvements is paying dividends and we have seen our APDEX score continue to improve and consistently sit under 2% of all web responses for the last few months.

We take system performance very seriously here at BigChange and we have a dedicated team of performance engineers whose job it is to look at ways of improving the system and deliver our customers the best performing system possible.


Take a look at our all-new events calendar! 📆

This year’s calendar of events is now live and with 30 events planned, 2023 is going to be a jam-packed year for BigChange. This month, we kick started the year at The Executive Hire Show, and next month, we’ll be heading to five trade shows including The Elex Show in Bolton and The Cleaning Show in London. Check out our full calendar of events and book yourself a free ticket here.

Customer Delivery

As soon as you have completed the Sales process, you will be introduced to a member of our Customer Delivery team. The Customer Delivery Manager is your main point of contact, they will consult with you throughout the delivery phase to complete the setup and configuration of BigChange. We know that our customers are busy running a business, so our focus in the delivery phase is to speed up time to value.


Junior club champion bowls player


Related to a Ryder Cup golf captain

Adam Ba

Dungeons and Dragons nerd

Adam Bu

Runner-up to Matty Healy in a Battle of the Bands (not bitter…)

Adam T

Former Science teacher, loves extreme sports


Advanced in skiing black runs and après


Trained to fly microlight aircraft


Certified tuk-tuk driver


Holds numerous World Records lap times on Assetto Corsa


Nederlands is mijn moedertaal


Masterchef 2026 champion


House renovation addict


BigChange employee #7


Went to school with a Spice Girl


Massive chocoholic


Fan of Leeds United, Foe of spiders


DIY specialist


French onboarding extraordinaire

Net Promoter Score (NPS) 

The latest instalment of our Net Promoter Score (NPS) launches in March 2023. NPS is our single biggest measure of customer satisfaction, and we use the responses and comments to ensure we are listening to our customers and enhancing our service. Every score and comment is analysed by our Customer Success team, and we conduct two different processes off the back of the NPS survey.

Customer Webinars

Customer Webinars 

At BigChange, we want to keep you in the know, so why not get to grips and sign up to one of these webinars scheduled for March:

Getting To Grips With The Route Optimiser 01/03/2023 @ 11:00 
Getting To Grips With The Word Add-In 08/03/2023 @ 14:00 
Getting To Grips With Job Finance 16/03/2023 @ 11:30
Getting To Grips With Templated Sites 23/03/2023 @ 11:30
How To Schedule Like A Pro 29/03/2023 @ 11:00 

Leave us a review

Thank you for being a valued customer of BigChange. Your opinion is very important to us and we’d love to hear how our software has served your business. It would be great if you could leave a brief review about your experience on Capterra. We appreciate your honest feedback. To thank you for your time, the first 200 customers who leave a validated review will earn a £20 Amazon gift card.

Ian Burgess

28th February 2023



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