Surface Repair Specialist Prymo Doubles Business with BigChange

“With BigChange we are going from strength to strength and the system just keeps on delivering. BigChange has also transformed the ‘feel’ of the business from a small company to one that can provide a more corporate, larger company experience – whilst retaining the personal touch.” Jasen Jackiw, Managing Director & Founder, Prymo Surface Solutions.

Offering a complete repair, restore, and resurface solution, for any type of surface, Prymo has dramatically increased its office productivity by eliminating paperwork and introducing automated workflows. BigChange also gives management visibility of the whole operation, 24/7, complete with the ability to produce in-depth, business critical analytics at the touch of a button.

“Committing to BigChange was a big step – but it was all about mindset. I knew the system did everything we needed, and more, so it was a bit like a symbolic burning ship. By signing on the bottom line, I was getting rid of the worries and the ‘what ifs’ and committing to making the company a success.” Jason Jackiw, Managing Director, Prymo Surface Solutions.

The BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, financial management, and business intelligence, has replaced a number of disparate systems including spreadsheets, sales management software, and multiple apps with one simple to use and easy to integrate solution.

The use of real-time tracking, in combination with intelligent routing and scheduling, is ensuring efficient job planning and communication with customers. Whilst, technicians, armed with mobile phones running the BigChange app, can access a huge variety of customisable job sheets and workflows whether they are working on large construction projects or in retail environments.

Using BigChange, Prymo has halved the cost of its internal account management. By eliminating menial administrative tasks, staff have been freed up and redeployed to work on customer service and business development. Prymo has also committed to a 25% growth in its mobile team to drive future expansion plans.

“By investing in BigChange we have invested in our staff, and we have committed 110% to BigChange and therefore to the business and its people. As a result, we have made people’s jobs easier, so we have fewer problems. Fewer problems mean a happier team with a better mindset and this equals a more productive workforce.”