FSE UK Builds Meteoric Growth with BigChange

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange
profile picture

Industry:
Building maintenance
Company size:
SME
Location:
Leeds
Growth
6X

annual growth

Growth
2X

nationwide contracts

Problem

A rapidly growing business that was transitioning from start-up to scale-up yet relied on instant messaging to manage an expanding workforce.

Solution

FSE UK has transformed the management of its mobile operation; improving efficiency and boosting customer service, both of which are impacting its bottom line.

The 6-in-1 system has transformed the management of the mobile operation, improving efficiency and boosting customer service and is helping the Leeds-based company as it expands its services and diversifies into new markets. BigChange will also be critical in the delivery of two new recently awarded nationwide contracts.

“Since implementing BigChange we have grown from four or five engineers to nearly 30 and, in all honesty, I can see that doubling in the next year.” Rob Holt, Head of Building Services, FSE UK.

FSE UK started its BigChange journey at a critical time as it transitioned from a small building company to one that can offer a range of building, fit-out, maintenance and facilities management services. Prior to BigChange, FSE UK used WhatsApp to communicate with its workforce; with a small team this was workable but as the company started to grow the cracks started to show.

Having done a lot of work in the commercial catering sector, FSE UK had worked extensively with Northern Catering Equipment which was already using BigChange and highly recommended it.

Using the BigChange job management system, which incorporates a mobile workforce app,  customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools, FSE UK has created end-to-end digital workflows. New jobs are recorded on the central management system before being allocated to an appropriate engineer. Schedules are sent directly to the engineers’ mobile phone, complete with job cards and any additional details, and newly introduced ETAs are automatically sent to the customer to advise of forthcoming appointments and any possible delays on the day.

Whilst onsite the engineer can access supplementary information about the site, the customer or the job, if required, before completing the job sheet and capturing additional intelligence such as date/time stamped photographs and customer signatures. Integration with the company’s accounting software Xero allows for fast, efficient invoicing, improving cash flow and further boosting customer service. Customers can even self-serve, booking routine appointments using the BigChange online booking portal.

The BigChange Collaboration Network allows for an easy exchange of job critical information between FSE UK and partner organisations such as Northern Catering Equipment. Each party can check the availability of the other’s workforce and even book jobs for them to extend capacity, service offerings, or geographical coverage.

“BigChange has helped us manage our growth and it will help us to sustain it in years to come as we grow the business into a multi-million-pound operation. It hasn’t always been easy but, with BigChange, you more than reap what you sow. If you put in the time and effort, you will see results in the form of reduced admin, improved efficiency, and better customer service, and these will impact your bottom line.” Rob Holt, Head of Building Services, FSE UK.

About:

FSE UK offers a range of domestic and commercial solutions. For commercial clients, it offers a comprehensive range of fit-out services, including office and retail space design, refurbishment, and installation of audio-visual and security systems. In addition to fit-out services, FSE UK also provides commercial maintenance solutions that cover reactive repairs, planned preventative maintenance, and emergency call-outs. Traditionally, FSE UK has worked within the catering and hospitality sector but has diversified into education and recently secured nationwide contracts with two of the UK’s largest social housing providers.


“BigChange has helped us manage our growth and it will help us to sustain it in years to come as we grow the business into a multi-million-pound operation. It hasn’t always been easy but, with BigChange, you more than reap what you sow. If you put in the time and effort, you will see results in the form of reduced admin, improved efficiency, and better customer service, and these will impact your bottom line.”
Rob Holt
Head of Building Services, FSE UK
Share this post

Related stories

thumbnail
Building maintenance

National Maintenance Fixes Job Management with BigChange

National Maintenance, the Nottingham-based national facilities management company, has successfully rolled out a new field service management system from BigChange.
50% Reduction in admin
40% year on year growth
thumbnail
Building maintenance

BigChange Helps Surface Repair Specialist Prymo Double Business

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system.
No items found.
thumbnail
Building maintenance

Nirvana maintenance automates multi-million pound business growth with BigChange

650% increase in turnover
75% financial workflows automated