You are using the site on a browser we no longer support. The website may be broken in some areas and some functionality will be disabled. Please look to upgrade your browser to the latest version of Mozilla Firefox, Google Chrome or Microsoft Edge.

We’re changing the way we look 🎨 some pages may look different for a while


Please fill in the form below to be redirected to a download page.

BigChange uses cookies to ensure that we deliver the best experience. You can read about how and why we use cookies in our Privacy Policy

Essential cookies are cookies that ensure the proper functioning of the Website (e.g. cookies for login or registration, language preferences). Cookies can also be used for additional statistical and science-based activities.

Performance cookies are cookies that can be set for non-critical marketing activities, further enhance user experience, improve website performance and are used to help us improve our site.

Non-essential cookies are used for additional marketing activities.

Post Featured Image

Norspace boosts hire services with mobile tech from BigChange

28 September 2022

Home > Case Study

> Norspace boosts hire services with mobile tech from BigChange

Norspace Hire has boosted customer service and reduced costs since rolling-out job management software from BigChange.

Used to schedule and report on its delivery and service teams using mobile devices in the field, the system is giving Norspace real-time visibility of the entire mobile operation.  Norspace supplies temporary accommodation and welfare facilities in Ireland, and since implementing BigChange earlier this year, the company has improved cash flow through quicker, more accurate invoicing, increased sales and boosted customer satisfaction.

“I truly believe that most problems in business are caused by a lack of communication or communication of the wrong information,” commented Matthew Smyth, Managing Director of Norspace Hire, “and BigChange helps to eliminate this.”

“Using BigChange mobile devices, our drivers capture real-time information which is communicated instantly to our back office who can share it with customers to either confirm the job was completed as scheduled or to explain why the job wasn’t completed. This information is time and date stamped, recorded to an exact location and backed up by photographs. It takes a couple of seconds on site to capture the information and is instantly available for back-office staff to view and share with customers or management.”  

Matthew Smyth, MD, Norspace Hire

Prior to the implementation of BigChange job management software, Norspace relied entirely on paper job cards, phone calls and texts. Issues, for example, blocked access to customer sites or lost keys, could take days to be reported to the depot and communicated back to a customer, potentially resulting in credit notes for un-serviced units, lost charges for extended time on-site and unanswerable customer queries.

“BigChange reduces the potential for complaints,” Smyth added.

“We record, access and share information in seconds and with just a couple of clicks. This has all but eradicated negative customer experiences and gives us room to manoeuvre as situations change.”

Matthew Smyth, MD, Norspace Hire

Norspace Hire, headquartered in Lisburn with depots across Northern Ireland and the Republic, is a family-run business with over 35 years of experience providing temporary accommodation and welfare facilities for the construction, infrastructure, health, education, and events and hospitality sectors. Norspace operates a fleet of trucks ranging from small service vehicles to articulated lorries and loader cranes. Offering a range of products and services, from portable toilets to full-scale onsite temporary accommodation, Norspace projects range from 1 day to many years.

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling, live tracking, field service management, job finance and business intelligence, in one simple to use and easy-to-integrate platform, Norspace has seen a marked improvement in customer feedback and staff satisfaction. Intelligent and responsive scheduling allows Norspace to react immediately to unforeseen circumstances. Customisable job cards and reports have significantly improved efficiencies onsite and in the back office, which gives Norspace the right platform to maintain high service levels and customer satisfaction.

Office worker using two screens in an office setting.
Norspace Hire using BigChange in the office to manage their daily jobs.

28th September 2022



Please enter your details below and a member of our team will be in touch.