Get the right resource to the right job every time
- Increase the number of jobs your team completes each day by intelligently scheduling resources
- Reduce costs, improve response times and cut speeding offense with jobs optimally spaced out
- Empower your back-office team to re-route engineers to changes in traffic and weather conditions using job dispatch software
Save time and unlock new operational efficiencies
- Boost first-time fix rates by checking stock, and assigning parts and equipment to jobs
- Grow back-office productivity with easy tools to plan, book and manage jobs
- Increase profit by minimising total travel time, fuel used and overall job costs
Enhance customer experience and meet your SLAs
- Keep your customers informed with automatic job confirmations and ETA text messages
- Book new and recurring jobs with ease based on customer availability, or allow people to manage their own appointments via the online customer booking system
- Respond quickly to unscheduled job requests with a live view of resource availability
In managing the fleet operation, BigChange has already improved efficiency by 25% and I reckon we’ll be able to expand the business quite a lot more without the need to increase numbers in the office.
SOFTWARE THAT KEEPS YOUR BUSINESS MOVING
INTELLIGENT SCHEDULING ASSISTANT
Optimise your resources by intelligently allocating teams, assets and vehicles to jobs on BigChange’s job scheduling software. Our scheduling assistant uses real-time data to account for location, traffic information, job constraints and vehicle type. As a result, you can lower the costs of scheduled and unscheduled work whilst delivering a winning customer experience every time.
REMOTE JOB ALLOCATION
On BigChange, your back-office staff can create new work orders and appointments, then allocate them directly to your field-based teams or send them directly to vehicles.
The BigChange Job Management Platform seamlessly integrates with what3words. So when you’re scheduling work, you can always be confident that your field-based teams will be able to find the job site even if it’s not on the map.
Once work is scheduled, you can enhance your customer experience with automatic job confirmations and ETA text messages. Keep customers informed of progress with turn-by-turn tracking of your vehicles.
BigChange enables you to check the availability and location of parts and equipment in real-time. Once identified, you can allocate stock directly to jobs or service contracts so your field-based teams are never waiting for equipment to arrive.
JOB MANAGEMENT SOFTWARE THAT DOES MORE
Boost workforce productivity, increase operational efficiencies and free up cash for growth when you run your business on the complete Job Management PlatformEXPLORE THE PLATFORM
BOOK A ONE-TO-ONE DEMO TODAY
See how your business could grow stronger when it runs on BigChange