The perfect solution for engineer scheduling
- Increase the number of jobs your team completes daily with our intelligent field engineer scheduling software.
- See new jobs as they come in.
- Drag and drop onto your engineer’s schedule for instant transmission of jobs to their device.
- Reduce costs, improve response times and cut speeding offences.
- Instant communications between your office and field-based workforce.
Save time and unlock new operational efficiencies
- Boost first-time fix rates by checking stock, and assigning parts and equipment to jobs
- Grow back-office productivity with easy tools to plan, book and manage jobs
- Increase profit by minimising total travel time, fuel used and overall job costs
Enhance customer experience and meet your SLAs
- Keep your customers informed with automatic job confirmations and ETA text messages
- Book new and recurring jobs with ease based on customer availability, or allow people to manage their own appointments via the online customer booking system
- Respond quickly to unscheduled job requests with a live view of resource availability
In managing the fleet operation, BigChange has already improved efficiency by 25% and I reckon we’ll be able to expand the business quite a lot more without the need to increase numbers in the office.
JOB SCHEDULING SOFTWARE THAT HELPS YOU GROW
INTELLIGENT SCHEDULING ASSISTANT
Optimise your resources by intelligently allocating teams, assets and vehicles to jobs on BigChange’s job scheduling software. Our scheduling assistant uses real-time data to account for location, traffic information, job constraints and vehicle type. As a result, you can lower the costs of scheduled and unscheduled work whilst delivering a winning customer experience every time.
REMOTE JOB ALLOCATION
With out field engineer scheduling software, your back-office staff can create new work orders and appointments, then allocate them directly to your field-based teams or send them directly to vehicles.
The BigChange Job Management Platform seamlessly integrates with what3words. So when you’re scheduling work, you can always be confident that your field-based teams will be able to find the job site even if it’s not on the map.
Once work is scheduled, you can enhance your customer experience with automatic job confirmations and ETA text messages. Keep customers informed of progress with turn-by-turn tracking of your vehicles.
BigChange enables you to check the availability and location of parts and equipment in real-time. Once identified, you can allocate stock directly to jobs or service contracts so your field-based teams are never waiting for equipment to arrive.
FIELD ENGINEER SCHEDULING SOFTWARE THAT DOES MORE
Boost workforce productivity, increase operational efficiencies and free up cash for growth when you run your business using our complete end-to-end field engineer scheduling softwareEXPLORE THE PLATFORM
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See how your business could grow stronger when it runs on BigChange
MORE ABOUT BIGCHANGE’S
JOB SCHEDULING SOLUTIONS
In traditional scheduling, whether it is paper-based or a hybrid of paper and card/spreadsheet, you are heavily reliant on personal knowledge when it comes to job allocation and route-planning.
Field engineer scheduling software takes multiple factors into account before engineer scheduling, including sickness, annual leave, optimal route planning and skill sets. This delivers a huge up-tick in efficiencies and reduces instances of human error.
Using field engineer scheduling software brings both flexibility and computing power to your decision-making.
At BigChange we offer our Scheduling Assistant which uses your own business intelligence together with routemapping technology to suggest the best fit engineer scheduling. It also takes into
account any constrains, such as whether a 2-person crew is required or if certain skills are needed.
One of the key gains from using any field engineer scheduling software is the additional capacity it releases. Some of our customers have quoted a 20% uplift in the number of jobs that their team are
able to carry out through the use of our intelligent engineer scheduling software. Usage of field engineer scheduling software will also:
- Hugely improve first-time fixes and ensure that the right person is assigned to a job with the
right parts and equipment to hand.
- Provide 360◦ view of your business and employees at all times.
- Help you meet your customer KPIs and SLAs and provide an excellent customer experience.
- Allow a paperless workplace with searchable information.
- Provide perfect comms between your office, field workforce and your customers.
We all want to delight our customers but we need to be able to do it affordably. The great news is that the right field engineer scheduling software will do just that. The BigChange system provides
real-time communication, not only between your field-based workers and your office but also with your customers:
- Text etas and journey track links so customers aren’t waiting around.
- Job cards are instantly available once the job is finished.
- CRM retains full customer and job history so there is no need to ask for repeat information.
- Service reminders can be automatically sent.
- You can provide digital copies of any warranties, certifications or manuals.
Our field engineer scheduling software will also improve your customer experience by providing:
- More first-time fixes and PPM.
- Easily-created recurring job schedules.
- Transparency of documentation and billing.
- The ability to respond quickly and efficiently.