You are using the site on a browser we no longer support. The website may be broken in some areas and some functionality will be disabled. Please look to upgrade your browser to the latest version of Mozilla Firefox, Google Chrome or Microsoft Edge.

Top

VIEW DETAILED PRICING & FEATURES

Please fill in the form below to be redirected to a download page.

    Cookie Preferences

    BigChange uses cookies to ensure that we deliver the best experience. You can read about how and why we use cookies in our Privacy Policy

    Essential Cookies

    Essential cookies are cookies that ensure the proper functioning of the Website (e.g. cookies for login or registration, language preferences). Cookies can also be used for additional statistical and science-based activities.

    Performance Cookies

    Performance cookies are cookies that can be set for non-critical marketing activities, further enhance user experience, improve website performance and are used to help us improve our site.

    Non-essential Cookies

    Non-essential cookies are used for additional marketing activities.

    Post Featured Image

    BigChange Mobile Workforce App Doubles Productivity at Gritting Operator AA Salt

    12th February 2020 - Gritting company AA Salt has doubled the productivity of its gritting operators following the introduction of a cloud-based mobile workforce system from BigChange.

    Operators equipped with rugged tablets use a mobile app that synchronises in real time with back office management software as part of a 5 in 1 solution for paperless working.

    The productivity gains, which are due to improved routing and job scheduling using BigChange Schedular software and greater efficiency through the elimination of paperwork. As part of the system the fleet is also fitted with GPS tracking so gritting operations can be monitored 24/7 and this, coupled with live status reports from gritting operators, has allowed AA Salt to boost customer service.

    Still a family-run business, AA Salt was founded in 2002 to provide gritting services across the Hereford and Worcester area. Today with a fleet of 14 vehicles, the company specialises in providing commercial gritting and snow clearing services to an area that now extends from the West Midlands to Gloucestershire.

    Ben Tanner comments:

    “As demand for our gritting service increased we knew we had to automate more”

    Sales and Operations Director, AA Salt explained:

    “When the Beast from the East hit the country in 2019 we had just started using BigChange. Without the system we would never have coped with the demand and BigChange has basically allowed us to double our business.”

    Tanner added:

    “Productivity gains have been very substantial thanks to BigChange. Through work optimisation and digital reporting we reckon we are saving 5 minutes per job and reducing driving time by a total of 4 hours each night. From just 100 jobs a night we can now do up to 450.”

    AA Salt clear and grit private roads and estates such as car parks at retail sites, universities and industrial estates. Jobs are scheduled and allocated in BigChange and allocated with jobs sent directly to gritting operators’ tablets. AA Salt has mapped and geofenced each site and using the BigChange JobWatch app, operators can see job specifications and notify of any issues with time and location referenced photographs on location.

    AA Salt has seen a significant improvement is customer service as a result of the real time data now being received. Now all gritting reports are live and accessible to customers through the JobWatch web portal. Previously records of work done was very limited and the company did not have the job reporting capability required by some potential key customers.

    Tanner continued:

    “We needed to take the business up to the next level and BigChange has given us the capability to offer reports on par with larger competitors,”

    The system has also given AA Salt greater confidence in expanding the business whilst retaining high levels of service. Now winning contracts with national facilities management companies and landowners, the company occasionally relies on contractors for out of area work as far afield as Winchester and Nottingham.

    Tanner concluded:

    “Previously we were too nervous to outsource work but that has changed with JobWatch. Now if we need to contract out the contractor can use exactly the same JobWatch app on their mobile phone so we can have the same level of control and seamless reporting to the customer.”

    BigChange.com

    12th February 2020

    BigChange

    REQUEST A CALLBACK

    Please enter your details below and a member of our team will be in touch.