Downpouring July to September 2026.
When we put an AI brain at the center of your platform, we promised BigChange Lightning would help us build faster — shipping what you actually need, sooner. RAIN is the proof. You asked. We built.
Now comes the downpour.
7 Killer new features
27 AI-infused enhancements
39 Customer-requested improvements
Seven new ways to win work, run jobs, and get paid, delivered faster with BigChange Lightning.
Powered by BigChange Lightning
These features require the BigChange Lightning platform upgrade.
Stop losing deals because your sales and ops live in different systems. The expanded CRM turns BigChange into your full sales engine — manage leads, track every customer interaction, and run your entire pipeline right alongside live operations, so nothing falls through the cracks.
React to change without missing a beat. When a job is cancelled or an urgent call comes in, BigChange instantly re-optimises your entire schedule — giving every technician the most efficient route and workload automatically, without a dispatcher touching the board.
Bigger jobs, perfectly orchestrated. Plan and manage multi-day projects with the right people assigned end to end — resource continuity guaranteed, so larger installations and service engagements run smoothly without costly handoff gaps.
AI validation automatically reviews each photo to make sure engineers have captured the right thing, first time. No more follow-up visits, no more disputes — accurate job evidence, every time.
Assets as unique as the work you do on them. Add custom fields for any attribute your engineers or customers need — richer records that power smarter servicing, better compliance reporting, and more informed engineers on every visit.
Every fault logged, every fix recorded, every asset fully understood. Log and resolve issues against customer assets directly from the job — building a rich service history so your next visit starts with the complete picture, not a blank page.
Capture every detail, protect every job. Easily collect multiple job photos and videos in one smooth flow from JobWatch — complete, timestamped proof of work, so you don't miss the smallest detail.
Not everything in RAIN is brand new — some of it is something better. These enhancements come straight from your requests: taking the BigChange features you rely on every day and pushing them further. And every one is now wired into Cooper AI — so it can learn from how you use them, optimise them over time, and surface sharper insight back to you. This is what it looks like when your platform listens.
Powered by BigChange Lightning
These features require the BigChange Lightning platform upgrade.
Get the complete financial performance of jobs. A complete job and group-job list that visualises operational financial data — easily see work in progress and remove those blind spots.
One invoice run to cover all jobs. Consolidated invoicing lets you create invoices for single or group jobs — helping to reduce the time to invoice, from job completion to invoice creation.
Quotes that win on presentation as well as price. Build multi-option, sectioned quotes (with version history) and protected margin data — giving customers a clear, professional experience and giving you a faster, more flexible path from quote to signed job.
Job constraints that work harder for you. Get the vital context, guidance and tools so you know when jobs should be moved and when they shouldn't.
The right insights for the right people. Role-based permissions keep JustAsk answers scoped precisely to what each user is authorised to see — data governance built into every query, without slowing anyone down.
Track real-time stock levels and every movement — all in one system, eliminating the parallel spreadsheets and missing parts. Full visibility, every time you need it.
The certificates and records F-Gas demands, built into the job. Capture compliant F-Gas forms directly in BigChange — every refrigerant handling documented and audit-ready, with no parallel paperwork.
Fresh answers when your team needs them most. Choose your JustAsk data refresh frequency — faster tiers for the teams making real-time decisions, standard intervals for everyone else. Fresher data, smarter queries.
Connect BigChange to everything your business runs on. Broader, more complete APIs, with webhooks, mean deeper, real-time integrations with your ERP, accounting platform, or custom workflows — less double-keying, more up-to-date, accurate information at your fingertips.
Ask bigger questions, get more complete answers. JustAsk now reaches across a wider breadth of your BigChange data — so every query is grounded in more of your operation and the insights you get are genuinely business-wide.
Easily meet Defra's October 2026 compliance rules by using BigChange to capture your waste receiver data and seamlessly export the digital waste transfer notes you need.
A seamless flow of data between BigChange and your key systems keeps everything accurate and up to date. Plus the ability to auto-detect damage on hired-out assets — protecting your equipment and your margins.
Folders auto-created on contacts
JobSummary now visible in the office
Accept, reject or revert AI-generated text
Control which features you use
Real-time visibility across group jobs
Archive resources
Streamlined job management process
'On Stop' status enforced
Export contact rates
Improved job-search display & accuracy
Archive vehicles
Template builder improvements
Waypoints import/export
Constraint-specific error messages
More vehicle types
We're publishing the complete list of customer-requested improvements shipping in this storm, big and small, so you can see the full scale of what's been delivered and find the enhancements you've been waiting for.
If you've raised it with us, look for it here. If it isn't here yet, it may be in the next storm.
*Feature timing reflects current targets and may shift.
