How to manage capacity planning during the summer holidays
As schools close and students are let loose for summer and families prepare for some much needed time away, firms already struggling with capacity issues will need to work smarter to manage the extra challenges the summer holiday period brings
Here are some ways the BigChange Job Management platform can keep your business running smoothly – and give you peace of mind over the summer holidays:
- Mobile workforce scheduling makes it easy to meet urgent work with the right employees
A capacity crunch forces businesses to deploy their workforces as effectively as possible to meet their customers’ demands. BigChange’s intelligent scheduling and vehicle tracking tools give leaders total visibility over their field-based teams and instantly ensure you find the best option when urgent jobs pop up.
- Personalised customer comms, even with a reduced back-office
A reduced admin team is no excuse to let customer service standards slip. The BigChange platform automates key customer touch-points – from an online booking portal to personalised updates across quoting, ETAs, job progress or invoicing – keeping customers in the loop without squeezing your remaining back-office staff.
- Engage a network of subcontractors that stick to your high standards
The BigChange Collaboration Network gives access to a wealth of contractors who can meet your high standards if you need to add capacity quickly during a pinch.
Using the platform, you can assign work, agree on rates, and operate on shared systems. Complete job visibility between businesses shows that standards are met and keeps service consistent.
- Automated timesheets make shifting staff easy to track
During the holidays, it’s likely that some team members will be working overtime, while others take half-days. BigChange takes the headache out of tracking the schedules of a shifting workforce. The system automatically logs start and finish times, breaks, and travel.
- Job management software that helps you deliver more with less
When workloads threaten to outgrow capacity, workers want to do the job at hand as effectively and efficiently as possible. With digital workflows, all the information needed to get the job done is stored on an easy-to-use mobile device. Proof of service is quickly captured in-app and records are saved automatically in the cloud. It’s why each field-based worker does four extra jobs a month on average using BigChange.
There’s no need to spend your break worrying about whether your business is running smoothly and your workers are delivering on customer commitments.
While you’re holidaying on the golf course, a beach or in your back garden, the BigChange Job Management Platform ensures you can relax, knowing that jobs are done timely, effectively, and to the highest of standards.
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