It’s official: we are now the UK’s worst-kept secret

April 8, 2022

I’m trying to remember a time when I started one of these quarterly update blogs without referencing the challenging economic climate. Between Brexit, Covid, the war in Ukraine and the cost of living crisis, it feels like the UK has spent the last five years battling one headwind after another. Throughout all this uncertainty, BigChange has tried to be a dependable partner, consistently and diligently saving customers money and helping them to grow. At first, the impact of our technology remained under the radar but now, in 2022, it feels like the word is out. We have had a bumper quarter in terms of new contracts, partnerships with established companies, and impact. Here are some of the highlights…

A trusted partner

Over the last three months, BigChange has experienced extraordinary growth. New contract wins in the first quarter of 2022 are up by a third on the previous year, worth £7.2m. We have welcomed 100 new customers, bringing thousands of new users onto the platform. Our customer base is more diverse than ever, as we welcome many big, established companies into the fold. Special mentions go to facilities management firm First In Service, which has been going since 1966, and supports major organisations across the NHS, government and the private sector, to RGE Services, which has been providing best-in-class property services for the last 30 years, and to Cork Crane Hire, which has been going 40 years.

Expanding the team

As our order book grows, as does the BigChange team. I’m delighted that we have been able to welcome 25 new starters into the fold over the past quarter – and we’re still looking for 14 more (take a look at our vacancies here: BigChange - Current Openings. Our software development team is now 100-people strong, and we are well on the way to establishing a new Customer Success team.  

Culture is everything

As we grow – and we are now a team of 250 colleagues – it’s important that we work hard to maintain our inclusive and entrepreneurial company culture. This is why I’m proud to announce that BigChange has retained its 2* Best Companies to Work For status, which proves that our growth has been achieved without sacrificing the wonderful work environment we have tried so hard to build here. Our management and our brilliant HR People team remain focused on supporting the careers of all our people, and it’s been a privilege to watch so many colleagues rise through the ranks in recent months. I’m talking about people like Georgia Murphy, who has moved from a front of house role to Customer Marketing and Events Manager, and Francis Chuma, who started as a tester at BigChange and now has a pivotal role within the Professional Services team. Regular readers of the blog will also remember Lisa’s story: Lisa Boonin started in RoadCrew Customer Service and was supported through a CIPD qualification to take on a new career in HR at BigChange.

World domination

We may now be an established player in the UK but we are also gaining traction internationally. BigChange now operates in France, Cyprus, Australia, New Zealand the US, and Canada. The French arm of the business has grown significantly over the past three months, expanding its base to reach over 60 customers. Across the globe, 60,000 people from around 2,000 companies now use BigChange.

Ready for a bumper Q2

Despite the many challenges that the world faces right now, I’m confident that BigChange will continue this impressive growth trajectory in the second quarter of 2022. After what feels like a lifetime of lockdowns, we’re back out there, attending events and exhibitions, and meeting potential customers all over the world. To put this into context, we attended just two exhibitions in the first quarter, and six are already tabled for Q2.

We continue to receive awards nominations and accolades, which also helps to raise awareness. In the last three months, BigChange has been shortlisted for Most Sustainable Installer (alongside Celsius Plumbing & Heating) at the Heating Installer Awards, and for the Best Use of Technology Award (alongside Nserv) at the Construction News Awards.

Proud to support entrepreneurs

It’s a tough trading environment out there but that just makes our technology even more attractive. Businesses must create more value than ever in order to survive and we are here to help them do just that, to increase profit margins while banishing waste and inefficiency. It’s no coincidence that 30% of our new business comes from existing customers buying new licenses. BigChange customers are not laggers: I would wager their growth far outpaces the rest of the UK economy. During two recent Shop Floor days with BigChange customers, I saw this ambition, drive and tenacity first-hand. At Sherwoods, revenues have doubled during the company’s time as a BigChange customer. At Crucial Engineering, which has been with BigChange almost since its formation, revenues recently hit over £3m. Watching businesses like these thrive is an absolute highlight of life as BigChange chairman, and I look forward to sharing many more success stories with you soon.

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