BigChange technology drives Acumen Service Improvements

Acumen, the provider of industrial site services and waste management solutions, has deployed the latest mobile workforce technology to streamline and expand its business.

The system combines CRM, Job Scheduling and Mobile Apps used by back-office personnel, drivers and field operatives connected in real-time to cloud-based operational management software; all part of a 5 in 1 solution from Leeds-based BigChange.

With headquarters close to the landmark Ferrybridge Power Station next to the A1M in Yorkshire, Acumen currently employs 90 staff and operates a mixed fleet of vans and HGVs including tankers and roll-on roll-off trucks. First established in 1994 and still privately owned, the company offers a range of waste management, site clean-up and associated environmental products and services.

Acumen has embarked on an ambitious growth plan to double the size of the business in 5 years. The business is very diverse and the company realised it needed to completely transform its IT with a modern, future-proof system that could handle the very varied operational needs.

Kris Sutton, Acumen’s Finance Director comments:“We had a multitude of different systems operating in silos with stand-alone systems for waste management, vehicle tracking and CRM that were all disconnected. We realised our wish for an all-encompassing system that could do everything and handle the complexity of our business was a tall order,”Leon Kirk, Acumen’s Group Managing Director explains:“Initially we looked at BigChange just as a works management tool to get rid of paper reporting but it soon became evident that it offered a lot more and crucially the software could be easily customised. That was a revelation as we had not found anything else that came close to meeting our group-wide needs. Now we see BigChange as central to our growth as we are no longer constrained by any IT system,”Acumen operates from 7 locations and provides services throughout the UK. The company operates liquid and solid waste treatment and recycling solutions, contracted total waste management services and industrial cleaning services. Acumen is a well- respected specialist working closely with the Blue-Chip industrial clients and regulators such as the Environment Agency.

Acumen has pioneered the use of new technology in the hazardous waste and recycling industry. Innovations include AcuBin and HazBox services that ensure hazardous waste disposal remains compliant and ClearWater, a water recycling system that uses harmless micro-organisms to clean contaminated water from grounds drainage or washdown areas.

BigChange mobile apps are used for everything from electronic consignment notes, job-sheets, time-sheets and expenses, health and safety,defects reports to job quotes and invoicing. Drivers clip their tablets into dashboard cradles when on the move and service operatives access the apps using their mobiles phones. The data is real-time synchronised with the centralised BigChange cloud system giving management visibility of the operation across all divisions and locations.

Kirk Says:“BigChange gives us a single overarching system to provide complete and real-time management visibility. We can drill down from a high level business performance reports down to the details of individual jobs. BigChange has really revolutionised our operations and the cost is no more than our previous system but it does a lot more and has already replaced 5 separate systems.”

Acumen service vehicle
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