Dale Keeps Track of Building Maintenance Fleet using BigChange

Using BigChange vehicle tracking, Dale has complete visibility of its mobile operation which is helping to allocate engineers to jobs based on location and skill set. Since implementing BigChange, Dale has achieved a 20% increase in field productivity while reducing its annual mileage by 10%.
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Building maintenance
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Increase in field productivity


Reduction in mileage


A 24/7/365 mobile operation with local management and tradesmen requiring real-time tracking and fleet management.


Up-to-the-minute, live visibility with tools such as ‘find my nearest’, geofence alerts, and driver behaviour flags.

Operating across Wales and the south of England, Dale offers a 24/7/365 service specialising in reactive facilities maintenance, minor works and refurbishments, and insurance restoration services.

Jonathan Davies, Managing Director at Dale Building Maintenance commented;

“We had trackers before but we were attracted by the flexibility of the BigChange solution, its ease of use and the additional functionality on offer. With BigChange we have the real-time data we need to intelligently allocate and manage our field resources.

“Using BigChange I know I am sending the right person, to the right job, in the right place,” he continued. “What’s more I know that I am doing this in the most time and cost effective, and environmentally friendly way. BigChange also offers a range of fleet maintenance and reporting tools that other systems don’t.”

BigChange vehicle tracking, part of the 6-in-1 cloud based job management software that also includes a mobile workforce app, customer relationship management (CRM), job scheduling, financial management, and business intelligence tools in one system, provides Dale with up-to-the-minute, live visibility of its entire fleet.

Staff in the Dale control rooms can view vehicles and jobs on a map and allocate the closest engineer using BigChange’s 'find the nearest’ feature. Matching the nearest, most appropriate trade to a job and reducing unnecessary mileage has increased the number of jobs per engineer per day and reduced Dale’s annual mileage.

Davies continued;

"By spending less time travelling to a job and more time doing the work we have managed to increase the number of jobs each engineer can complete a day by 1 or 2. This equates to an efficiency gain approaching 20 percent.

 “With annual mileage that is equivalent to the moon and back, twice, BigChange has also delivered a saving of around 10 percent. This not only reduces our fuel bill, it reduces our emissions, and it reduces vehicle wear and tear, which all feedback to efficiency gains.”

In addition to the real-time tracking of vehicles, BigChange is also improving other aspects of fleet management and utilisation for Dale. Geofence alerts can be used to provide automated notifications if a vehicle arrives or leaves a specific location or territory such as congestion or low emission zones or even an engineer’s home address. Alerts can also be used for monitoring driver behaviour with flags for harsh braking, idling and speeding for example, or out-of-hours use of a vehicle.

The historical reporting features within BigChange are also supporting Dale operationally as the system can be used to provide backup in case of other system failures. Reports such as time on site, mileage travelled and speeding events can all be automatically produced per job, driver, or region. This information can also be shared with third parties including customers, partners and external standard organisations.


Dale Building Maintenance was formed in 1986 and has, through steady growth, established itself as one of the UK’s leading regional property maintenance companies. With its head office in Cardiff and four strategically located offices, Dale offers round-the-clock services from Royal Tunbridge Wells to St David's and from Ludlow to Lizard Point. Local management and tradesmen who are familiar with the area in which they live and work offer a range of property maintenance services to blue-chip organisations such as Greene King, Aldi, Nationwide and the Crown Prosecution Service. Since 1998 Dale has worked with some of the UK’s largest insurance companies including AXA, Lloyds and NFU Mutual.

“BigChange also offers a range of fleet maintenance and reporting tools that other systems don’t.”
Jonathan Davies
Managing Director, Dale Building Maintenance
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