Technical Drain Solutions Boosts Business Performance with Field Service Management Software from BigChange

Essex-based Technical Drain Solutions has increased revenue, boosted productivity and reduced its administrative resources following the implementation of the BigChange job management system. By live-linking the back-office and engineers’ mobiles, via the BigChange app, communications and efficiencies have been massively improved, resulting in a 25 percent increase in income and a 50 percent boost in productivity.
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Industry:
Drainage, waste and environmental
Company size:
SME
Location:
Rainham, Essex
5 Technical Drain Solutions employees holding a BigChange tablet in front of a lorry
Growth
25%

increase in turnover

Cost Reduction
60%

reduction in administration

Productivity
50%

increase in productivity

Problem

Incumbent scheduling system had not kept pace with technology and was failing to meet the business’ changing requirements.

Solution

Deployed BigChange to provide a 5-in-1 solution to transform the business with integrated CRM, scheduling, real-time tracking, driver alerts and customisable job sheets.

BigChange Underpins Business Transformation with substantial improvements in productivity and efficiency

Essex-based Technical Drain Solutions has increased revenue, boosted productivity and reduced its administrative resources following the implementation of BigChange field service management software. By live-linking the back-office and engineers’ mobiles, via the BigChange app, communications and efficiencies have been massively improved, resulting in a 25 percent increase in income and a 50 percent boost in productivity.

“I would happily say that BigChange has revolutionsed the way we operate. Everything goes through BigChange from initial enquiry to final invoice, from daily vehicle checks to customer ETA messages; using BigChange has made our lives a million percent easier!” Jake Murphy, Operations Director, Technical Drain Solutions.

Prior to selecting the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, mobile app, job finance, and business intelligence, Technical Drain Solutions used a different field service management solution which struggled to keep pace with a busy, fast changing operation.

Using BigChange, Technical Drain Solutions has transformed the management of its mobile operation with all enquiries, whether from new or existing clients, recorded in the CRM. Quotes can be automatically generated and once accepted, easily converted into a job, with all the necessary supporting information attached. Once it’s ready for scheduling, intelligent algorithms allocate resources based on specific job constraints, route optimisation, and availability.

Using the BigChange app, which runs on any mobile phone or tablet, engineers can access relevant site histories or equipment specifications and record job details, including date/time stamped photographs, videos, and signatures, as well as any parts used. These details are automatically shared with the back-office system and communicated to the customer as proof of completed work and are then used to produce accurate invoices.

Visible Fleet Management

Technical Drain Solutions also uses BigChange to manage its growing fleet of specialist vehicles, which ranges from a 40-tonne artic lorry, through different sized vacuum tankers, to service vans. At the start of each day, engineers are guided through daily vehicle checks and alerts for regular maintenance and to ensure driver safety.

Other events, such as insurance renewal and MOT reminders are automatically generated by the system and sent to the back-office. Driver behaviour alerts, including flags for harsh braking, speeding, and idling, are also improving Technical Drain Solutions’ environmental impact and health and safety and minimising vehicle wear and tear.

“The visibility that BigChange gives us is incredible. Engineers know in advance what their day, and even their week, looks like and management and back-office staff can see where an engineer is at any given point. We can compare planned versus actual and respond accordingly and even compare productivity levels offering incentives or interventions as appropriate.” Jake Murphy, Operations Director, Technical Drain Solutions.

About:

With its headquarters in Rainham Essex, Technical Drain Solutions has been offering a professional quality service to facilities management companies, commercial property owners and domestic customers since 2007. Technical Drain Solutions specialises in CCTV surveys, waste removal, drain cleaning through to excavations, repairs, replacements and new builds, with both Planned Preventative Maintenance programmes and reactive emergency response call-outs.

We looked at a number of solutions but BigChange was by far the easiest to use and was the only solution for us.
Jake Murphy
Operations Director, Technical Drain Solutions
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