How To Master Job Tracking With The Experts From BigChange

Ann F Dewar
July 3, 2023

Have you ever felt like you're juggling a million tasks at once and you're just one dropped ball away from disaster? That's the way job tracking can feel without the right tools and expertise in place.

But don't worry, the experts from BigChange are here to help. Understanding job tracking – the process of monitoring the progress and performance of your field service operations – is crucial for any successful field service business. Common challenges like lack of real-time updates, miscommunication, and inefficient scheduling can create significant roadblocks.

Enter BigChange. We’ve developed an innovative approach to job tracking that transforms these challenges into opportunities for increased efficiency.

Let’s get into it. 👇

Understanding job tracking

Job tracking, in the simplest terms, is the process of monitoring the status, progress, and performance of various tasks within your business operations. In field service management, this involves everything from the moment a job is assigned to an engineer, to its completion and invoicing.

Why does job tracking matter? In essence, it's the heartbeat of your business operations. Efficient job tracking ensures your jobs are completed on time, your resources are used effectively, and your clients are satisfied.

It also provides valuable data that helps you spot trends, pinpoint inefficiencies, and make the best decisions to improve service delivery.

However, job tracking is not without its challenges. Common hurdles include:

  1. Lack of real-time information: Without real-time updates, you can't react promptly to changes or know who is nearby and in which vehicle, which can lead to missed deadlines, unhappy customers, and lost revenue.
  2. Poor communication: Miscommunication or lack of communication between managers, dispatchers, and field staff can cause errors, delays, and inefficiencies.
  3. Inefficient scheduling: Without an effective system to assign and manage jobs based on factors such as engineer availability, skill sets, and location, jobs can overlap or clash, leading to inefficiencies and wasted resources.
  4. Lack of visibility: Without a clear overview of all ongoing jobs, it's easy to miss crucial details or fail to spot problems until it's too late.

The impact of these challenges can be significant, leading to decreased productivity, lower customer satisfaction, and even financial losses.

But there's good news – this is where BigChange comes in.

At BigChange, we've developed a comprehensive job tracking solution that tackles these challenges head-on. Our platform provides real-time job tracking, efficient scheduling capabilities, seamless communication tools, and detailed analytics. This means you can stay on top of your operations, streamline processes, improve communication, and make data-driven decisions, all in one place.

And that's just the start! In the upcoming sections, we'll delve deeper into how BigChange can transform your job tracking operations.

How BigChange transforms job tracking

At BigChange, we believe that job tracking doesn’t have to be an uphill struggle. That’s why we’ve harnessed the power of technology to make it a breeze. How, you ask? Let's dive in.🤿

Firstly, let's talk about our approach to job tracking. We understand that every business is unique, and so are your job tracking needs. That’s why our solution isn’t a one-size-fits-all, but a flexible, easy-to-use and scalable platform that adapts to your business operations. Whether you’re a small business or a multinational enterprise, BigChange has got you covered.

Here are some of the ways we help businesses with job tracking:

⏰Real-time updates: Gone are the days of constantly checking in with your team to know the status of a job. With our software, you can receive real-time updates, straight from the field. This feature not only keeps you informed about the progress of each job but also allows you to address issues as they arise, leading to quicker resolutions and happier customers.

🗓️Efficient scheduling: Our dynamic scheduling feature allows you to assign jobs based on a variety of factors, such as the engineer’s skills, their current location, the availability of parts, and even traffic conditions. This ensures that the right person is on the right job at the right time, reducing travel time, and increasing productivity and first time fixes.

📲Seamless communication: BigChange also ensures seamless communication across your entire team. With our platform, everyone – from managers to engineers and back office staff – can easily communicate, share information, and stay on the same page. This reduces miscommunication and streamlines your operations.

📊Business information: You can also get in-depth analytics to help you understand your operations better. With our software, you can identify trends, spot inefficiencies, and make data-driven decisions to improve your service delivery. You’ll also have access to detailed reports on everything from job completion rates to engineer performance.

🎯Continuous learning and evolution: Technology and best practices evolve. That’s why we always stay updated, so you can make full use of new features and enhancements in our software, and never hesitate to ask us for help or training. In fact, one thing that makes our software stand out is that there are constant updates to improve it and push the boundaries.

A testament to the transformation brought about by BigChange is the success story of our client Future Group:

BigChange just works for us,” said Maddie Carr, Service Agreement Manager at Future Group. “We use it across every aspect of the company from vehicle tracking and appointment scheduling to maintaining client records and creating professional reports. Since implementing BigChange, paperwork has become a thing of the past and we are far more efficient seeing on average, across the divisions, 80% improvement, it was also fundamental to our winning the ARMA Partner of the Year Award.”

Tips from the experts on mastering job tracking

Our team of experts at BigChange has worked with a variety of businesses, big and small, helping them master job tracking and increase their efficiency.

Drawing from this extensive experience, we've collated some top tips to help you get the most out of your job tracking:

  1. Leverage real-time updates

Manager Ann Dewar at BigChange says: “Using real-time updates is more than just staying informed. It’s about being able to adapt and react swiftly. When you know what's happening (as it happens) you can solve issues promptly and adjust the schedule as needed, ensuring customer satisfaction and productivity are maintained.”

  1. Optimise schedules

As BigChange product authority, Jonathan Isaacs puts it: “The dynamic scheduling capabilities of BigChange allow you to assign tasks strategically. And effective scheduling isn’t just assigning jobs; it's about considering factors such as the skills of engineers, their current location, traffic conditions, and the job's requirements. You can prioritise tasks based on urgency and complexity, and keep an eye on potential overlaps or downtime to maximize efficiency.”

  1. Have clear communication

As rightly pointed out by BigChange’s Digital lead, Daniel Briggs: “Good communication is the backbone of any successful job tracking process. You can make use of the seamless communication capabilities offered by BigChange to ensure everyone in your team, from managers to engineers, are on the same page. This reduces confusion, minimises mistakes, and leads to a more streamlined operation.”

  1. Analyse and improve

Consider these wise words from BigChange marketing expert, Natalie Shaw: “Don't just collect data - use it! BigChange’s powerful analytics provide insights into your operations, helping you understand trends, identify bottlenecks, and make data-driven decisions to improve your processes. This way, you can regularly review your performance and use this information to drive continuous improvement.”

  1. Encourage continuous learning

This quote really puts it into perspective. Amelia Gerrity, Operations Team Leader at BigChange says: “The field service management landscape, much like technology, is always evolving. That’s why it’s vital to stay updated with the latest best practices and features. Encourage your team to engage in regular training and development sessions. Remember, at BigChange, we’re always here to help you navigate any updates or changes in the system.”

  1. Customer Centricity

Lastly, Louise Stone, BigChange’s customer marketing lead says: “Always keep your customers at the centre of your operations. Ensure you’re tracking and meeting your SLAs (Service Level Agreements), and continuously seeking feedback from your customers. This not only helps improve your services but also builds strong, lasting relationships.”

👉In summary, mastering job tracking is a journey, not a destination. It's about constant learning, adapting, and improving. And with these tips and the power of BigChange’s software, you're well on your way to achieving job tracking excellence.

Master job tracking with BigChange by your side

To sum up, mastering job tracking isn't an overnight process. It's about continuous learning and improvement. But with these tips and BigChange’s software, you're well on your way to a more efficient and productive operation.

Are you ready to transform your job tracking process? Our team at BigChange would be thrilled to help you along your journey. Reach out to us for a demo or more information.

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