BIGCHANGE MAKES LIFE SIMPLER FOR CLEANING SERVICE COMPANIES
BigChange gives you the power to manage scheduled maintenance and react to urgent jobs more effectively. You can allocate work based on real-time engineer, equipment and stock availability. JobWatch, our mobile workforce app, gives your field team everything they need from job directions and workflows to digital risk assessments and safety certificates, whilst providing live job progress for your office.
AUTOMATIC FOLLOW ON JOBS
With our automatic follow on job creation feature, never miss follow up work that needs completing. Where a job could not be completed, it will schedule in a job automatically. Our custom automation carries over information such as job contact, original job details, skills, constraints, financial line items, original mobile workers’ comments and other relevant detail. You save valuable time and admin, whilst your field workers know exactly what they need to do.
“The customer portal is a fantastic addition as it seamlessly connects us to our customers. They can go online and book a service, check on any jobs and their invoices. It is giving us a real competitive edge especially in the facilities area which is where we are growing rapidly.”
SUPPORT YOUR MOBILE WORKFORCE, STRENGTHEN YOUR CUSTOMER RELATIONSHIPS
BigChange makes life easier at every stage of the job
“Our operatives really like the fact that they no longer have to fill out paper forms. In turn the office no longer has to decipher poorly written notes and illegible – sometimes water soaked – paperwork.”
THE COMPLETE SELF-SERVICE PORTAL
Your customers can access their own personalised portal to make new job requests, view progress live and even download job cards and invoices once work is complete.
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Our No Touch Signatures allow customers to sign off work remotely or at a distance, using their own phone or tablet – crucial when essential service work has to be completed while maintaining social distancing.
Sensitive Data, Stored securely
Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details- safe and secure; while making it fully available to everyone who needs legitimate access.
STANDARD FORMS, PLUS CUSTOM OPTIONS
BigChange offers an extensive suite of form templates for all your (paperless) paperwork. As well as standard industry forms, you can generate your own custom forms. Or, you can hire our Professional Services team to create them for you. Use the BigChange custom template builder to create documents such as:
“The whole business is now sleeker, quicker and more efficient than ever… but this is only the beginning. With still a lot more functionality yet to come, we can safely say this is one IT investment that is already paying off!”
VIEWING A FILE ON A JOB
The BigChange File Library gives you the freedom to share documents between your office and field team – as well as the control to choose who sees each file. You can upload whatever documents you need, including company policies, trade body certificates, user or installation guides for parts and equipment or site specific documents. But w hat makes our library really different is that you can display a file as part of a job and JobWatch will automatically save the date and time it was viewed, making it perfect for documents such as Risk Assessments.
JOB WEATHER FORECAST
For those jobs that can be affected by weather conditions, it can be handy to know if it might get in the way whilst you are planning the job. To help you plan ahead, we’ve introduced a weather forecast as part of BigChange scheduling. When you’re creating a job, a weather icon will appear once you enter the location, giving you a five-day forecast for that site in three-hour increments. Then, once the job is scheduled, click again for a forecast of the exact time and date booked in.
Take a look at our case studies
SEE HOW OTHER CLEANING SERVICE BUSINESSES HAVE BEEN TRANSFORMED BY BIGCHANGE