GTAccess Achieves New Heights in Job Management Using BigChange

GTAccess, the UK’s largest privately owned powered access company, is using a BigChange job management system, to drive business growth. Running over 3,000 powered access platforms nationwide, GTAccess has achieved 10 percent growth, doubled the number of depots, and introduced complete paperless mobile working since implementing BigChange. Using live-linked mobile devices connected to the back-office system, GTAccess has also improved customer service and virtually eliminated errors in its accounting and reporting functions.
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Industry:
Equipment rental and hire
Company size:
SME
Location:
Bromsgrove
GTAccess, the UK’s largest privately owned powered access company, is using a BigChange job management system, to drive business growth. Running over 3,000 powered access platforms nationwide, GTAccess has achieved 10 percent growth, doubled the number of depots, and introduced complete paperless mobile working since implementing BigChange. Using live-linked mobile devices connected to the back-office system, GTAccess has also improved customer service and virtually eliminated errors in its accounting and reporting functions.
Growth
10%

Growth

Growth
100%

increase in depots

Sustainability
100%

paperless working

Problem

Difficult to keep track of vehicles and a lot of paperwork and administration.

Solution

Efficiently plan where trucks are going, track them against planned versus actual, and monitor time spent on jobs.

Steve Moody, Sales Director at GTAccess commented;

“We are passionate about using the power of innovation and technology to make the process of hiring, use, and management of powered access equipment as safe and simplistic as possible,”

Originally an established electrical contractor, the company found it difficult to hire access equipment so purchased its own scissor lifts. Other businesses quickly saw the benefits of powered access systems versus traditional scaffolding and sought to hire the lifts when they weren’t in use. Forty years on GTAccess now runs more than3,000 platforms, with over 70 individual types of machines. GTAccess offers a nationwide delivery and service operation, using a mixed fleet of articulated and fixed bed lorries, backed up with 4x4 vehicles, and trailers, for a speedy, effective service.

Gemma Carter, Systems Trainer and BigChange Champion added;

“Before BigChange it was difficult and time consuming to keep track of our fleet. We had to print jobs out so there was a lot of paperwork and administration,”

“With BigChange we can efficiently plan where our trucks are going, track them against planned versus actual, and monitor time spent on jobs. Our office administration is also much easier as we no longer manage piles of paperwork and we drop all relevant details directly to the BigChange App for drivers to access.”

Since implementing the BigChange job management system, GTAccess has achieved a 10 percent growth. Customer information is centrally stored, maintained and accessed, which makes issuing quotes, equipment specifications and hire updates automated and easy to personalise. Live reporting, including delivery photos and map locations of equipment drops, is also boosting the customer experience and customers can self-serve information with an online MyGTA account.

Integrated with the company’s hire database, BigChange has further reduced paperwork and data tracking across the company's expanding network of depots.

Moody continued;

“Using BigChange data can be shared and centralised making it easy to process. This simplifies reporting, helping cross-functional teams communicate more efficiently, which in turn means we can improve our mobile service operation and deliver faster, smarter, and more personalised service from the phone to the field.”

Moody concluded;

“As a result-driven, customer focused company, BigChange supports us in achieving our mission to make working at height safe by providing the right equipment, training, advice and support, allowing users to focus on completing tasks safely, efficiently and cost effectively,”

“With BigChange our office administration is easier as we no longer manage piles of paperwork and we drop all relevant details directly to the BigChange App for drivers to access.”
Gemma Carter
Systems Trainer and BigChange Champion, GTAccess
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