The Opportunity: Growing Beyond Spreadsheets
EFT Systems has been protecting UK businesses since 1974. They've built their reputation on design excellence, manufacturing quality, and reliable maintenance services.
But success brought complexity. Their recent transformation—expanding their customer base and investing heavily in staff development—revealed a critical gap. The company was drowning in manual reporting and struggling with spreadsheet-based processes that couldn't keep pace with their growth.
EFT Systems' leadership recognised they needed to upgrade their ERP systems to BigChange. This would improve real-time communication with field engineers and reduce their reliance on time-consuming manual processes.
The Challenge: Balancing Growth with Transformation
Implementing new systems whilst maintaining day-to-day operations presented several challenges for the EFT Systems team:
Data integrity concerns: Intensive validation and cleansing from manually maintained data were required to ensure accuracy after implementation.
Team confidence: Establishing trust in new metrics and dashboards required careful change management by the EFT Systems leadership team.
Behavioural shifts: Moving teams from reactive reporting to proactive insight demanded a cultural shift at all levels.
Operational pressure: Balancing project delivery with ongoing client commitments stretched resources thin.
The Solution: Tailored Dashboards for Real-Time Insight
EFT Systems engaged Rathbone Results, a BigChange partner, to serve as data experts who understood the unique demands of fire and security operations. Using BigChange and Snowflake DaaS tools, they designed and implemented custom dashboards that delivered the right data to the right people at precisely the right time.
The focus was threefold:
- Enable faster decision-making through real-time operational insight
- Improve compliance with automated reporting and audit trails
- Create competitive advantage through live KPI tracking
The Results: Measurable Impact Across Operations
The transformation delivered immediate and lasting benefits:
- 30-40 hours saved per month through automated reporting, freeing up valuable team time for strategic activities.
- Enhanced compliance readiness with more time available for supporting auditors and maintaining regulatory standards.
- Real-time management capability enabling early intervention when issues arise, rather than reactive firefighting.
- Live KPI tracking that spots problems before they escalate, giving EFT a genuine competitive edge in their market.
Transform Your Operations with the Right Partner
EFT Systems' success demonstrates how the right technology partners can work together to unlock hidden potential in your existing systems. By focusing on real-time data visibility and streamlined processes, they've positioned themselves for continued growth whilst maintaining their reputation for excellence.
Learn more about BigChange's solutions and technology partners.
