User reviews: What people say about BigChange's job management software

Ann F Dewar
October 23, 2023

Ever found yourself deciding between two seemingly similar tools? That's where user reviews come into play. These unbiased opinions offer a goldmine of insights, revealing how a product performs in the real world.

They're invaluable for avoiding costly mistakes and ensuring you invest in a tool that genuinely helps your business thrive. That's why we're diving into what real users have to say about BigChange.

In this blog, we'll explore BigChange reviews across various platforms, zoom in on frequently praised features, and even delve into the key reasons why businesses make the switch.

BigChange reviews: A quick summary 🔎

Before we dig deeper into user opinions, let's set the stage with some key stats. Here's how BigChange fares on well-known review platforms and across vital aspects:

⭐⭐⭐⭐⭐Plus, out of 260 reviews, 166 bestowed BigChange with a stellar 5-star rating, making up an impressive 64% of all reviews. It's not just about high scores; it's about consistently exceeding expectations.

And that’s not all. As you’ll see from the below reviewers, users are getting incredible results:

  • 500% increase in jobs completed in a day
  • Reduced paperwork by 85%
  • 6x annual growth
  • 60% less time to invoice
  • 300 tonnes of carbon saved

What users love about BigChange 💖

It's one thing to have great ratings; it's another to understand why people are so keen on BigChange. We've sifted through reviews to spotlight key features that resonate with users.

Streamlined operations

Many users noted the software's ability to simplify complex tasks. From scheduling to invoicing, BigChange takes the hassle out of job management.

Here’s what Operations Director, John, had to say:

"Good company to partner with; staff are friendly and very helpful. The system does exactly what it says on the tin."

"Instant updates from field engineers to the office enable support staff to update customers. The built-in vehicle tracker saved us money, as we could remove our existing trackers, cutting down on running costs. We also reduced our paperwork by 85%, making additional savings."

John's experience highlights BigChange's all-in-one approach, from streamlining communication to reducing overheads like paperwork and tracking.

Another reviewer said:

“My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.”

User-friendly interface

The words 'intuitive' and 'easy-to-use' cropped up often. Users appreciate a software solution that doesn't require a steep learning curve.

Here’s what one user had to say:

"Excellent, always helpful and informative; all issues that arise are dealt with immediately and resolved."

"Love this system; it was so easy to set up. The BigChange team are always here to help. All teams find it extremely easy to use, from the remote workers on-site to the office staff using the back office."

This feedback echoes what we've heard before: BigChange excels in ease of use and customer support, and it's a hit across various departments.

Exceptional customer support

More than just a product, BigChange offers a full package. Users raved about the prompt and helpful customer service, setting the brand apart.

Here’s what Abigail had to say:

"BigChange is a great and easy way to get our jobs booked in. There are many different features that you can use and tailor to your business requirements."

"The option to speak to customer support using the Road Crew number is fantastic—the speed at which your query is answered is amazing. Team members are knowledgeable and willing to guide me through the system. They highlight other features that may be useful down the line and always follow up with an email for accountability."

Abigail praises BigChange for its easy job booking and highly responsive customer support, emphasising how users can tailor the system to meet specific business needs.

Value for money

No one likes feeling they've overspent. Many reviews emphasised BigChange's cost-effectiveness, particularly for small to medium-sized businesses.

While all features and functions matter, the bottom line is often the deciding factor. This sentiment was concisely captured in another review:

"We solved our scheduling problems and managing our mobile workforce, going from our teams doing 1 to 2 jobs a day to over six at times. Great experience, love the BigChange team."

"The BigChange team are great and will support you. If you're looking for a cost-effective solution for your business, I would recommend this."

While the review is brief, it speaks volumes. BigChange doesn't just save you money; it offers a substantial return on investment, becoming an invaluable asset to your business. With BigChange, this team experienced a 500% increase in daily job completions.

At BigChange, we’ve made it easy for you to see how much you can save with a simple savings calculator. 💸Calculate your savings.

Easy to scale

The ability to easily scale is essential for field service management businesses. You need a tool that will enable that growth, not stifle it.

Here’s what one customer had to say:

“Since implementing BigChange we have grown from four or five engineers to nearly 30 and, in all honesty, I can see that doubling in the next year.”
“BigChange has helped us manage our growth and it will help us to sustain it in years to come as we grow the business into a multi-million-pound operation. It hasn’t always been easy but, with BigChange, you more than reap what you sow. If you put in the time and effort, you will see results in the form of reduced admin, improved efficiency, and better customer service, and these will impact your bottom line.” Rob Hol, Head of Building Services, FSE UK.

Biggest reasons for making the switch to BigChange 🔁

Considering a change from your existing job management software is a big decision. But don’t just take our word for the benefits; here are some real reasons from users who made the switch to BigChange:

🤯Frustrations with old systems

Are you pulling your hair out with a system that feels a bit dated? Our users experienced similar issues: inefficient systems, poor support, and complicated job sheets:

“Clunky, slow to use and slow to bring new modules. Not very dynamic and support was poor.”

“[Previous tool] was very dated and difficult to use. Manually producing job sheets was difficult to read, writing and used lots of paper. Many spreadsheets were used to monitor progress of various tasks It was difficult to communicate with the team.”

🤔Limited functionality

Let's face it. You need a system that has everything you need in one place and is always evolving and adding new features and functionality. Our switchers complained of static systems that didn't evolve or adapt to their business requirements. If you're feeling limited, you're not alone:

“[Previous tool] was very static and did not develop or improve, we were unable to customise it to our needs, and there was too much manual typing of reports involved.”

“Needed more functionality.”

“We felt that Big Change was an easier platform to use, had a better layout and includes a real time tracking feature, which [competitor tool] doesn't.

“For more enhanced features and the ability to make changes more easily.”

🤨Lack of scaling

Have you outpaced your current platform? When you’re expanding, the last thing you need is software that holds you back. Our users felt the same; their businesses had outgrown their previous systems, both in functionality and scaling:

“Our business had outgrown [competitor] platform and our business needs had grown as such that BigChange ticked all the boxes we need moving forward.”

“[Previous tool] did not work for the company and investment to develop the software was costly. It did not tick all our business requirements either i.e. vehicle tracking, tablet users etc.”

The good news: Switching to BigChange eases all these pains while offering features like real-time tracking, something absent in many competitors. Here’s how…

How BigChange addresses your concerns

It's clear customers switch to BigChange for a variety of reasons. But what keeps them sticking around? It boils down to solutions that directly tackle the issues you've told us you face with other platforms. Here's how BigChange measures up:

✅Easy to use, easy to implement: As one of the reviewers said, setting up BigChange was a breeze. They found it extremely easy for both on-site remote workers and office staff.

✅Get more done in less time: One user reported a staggering increase in daily jobs completed, jumping from 1-2 jobs a day to over six at times. That's at least a 200% boost in productivity.

✅Exceptional customer support: Don't just take our word for it; hear it from Abigail R., who was impressed with the speed and competence of customer support. The option to call for immediate help was a standout feature for her.

✅Customisation and real-time tracking: Say goodbye to "one size fits all" solutions. With BigChange, you can customise the platform according to your specific needs. And, as several users noted, the real-time tracking feature sets BigChange apart from competitors.

✅Cost-effective and scalable: When your previous platform starts feeling like an ill-fitting suit, it's time for a change. Users find BigChange to be the scalable, cost-effective solution they need.

Choose the top-rated job management platform

As we've seen, BigChange isn't just another job management software. It's a comprehensive solution that addresses real pain points, from functionality limits to poor support.

With robust features and glowing reviews, making the switch to BigChange could well be the upgrade your business has been waiting for.

In fact, businesses across a whole range of sectors are boosting their productivity and seeing incredible results with BigChange. Take a look at some of our customer success stories and see how we’re making a real difference.

Don't miss out on the chance to boost operations and drive real improvements across your team.

🔄️Make the switch today and experience the BigChange difference for yourself.🔄️
Or for more job management insights, take a look at our guide to job management here.

Share this post

Related posts