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H2O Flowtech

Drainage

Total job management on one platform,
better customer service.

BigChange makes life a lot simpler for Drainage companies.

Be it private or commercial, preplanned or emergency, survey or remedial… whatever the job, BigChange gives you 24/7 visibility. You schedule work based on real-time engineer availability; while your engineers use JobWatch, our Mobile Workforce App, to access job details, workflows and certification – sharing information instantly with your office and customers. Saving serious time and boosting productivity.

JobWatch running on a laptop, organising mobile workers.

“BigChange provides us with a single system to manage the entire business digitally, from the initial call-out to invoicing and management reporting. It really has revolutionised the way we work and had a very significant impact on our efficiency and productivity.”

5-in-1 solution:
Back office & CRM
Job scheduling
Vehicle and asset tracking
Mobile workforce app
Network

SEE THE DIFFERENCE BIGCHANGE CAN MAKE TO YOUR BUSINESS, CONTACT US FOR A DEMO

Our 5-in-1 Solution

  • Back office & CRM
  • Job scheduling
  • Vehicle and asset tracking
  • Mobile workforce app
  • Network
Contact us for a demo

SUPPORT YOUR MOBILE WORKFORCE, STRENGTHEN YOUR CUSTOMER RELATIONSHIPS

BigChange makes life easier at every stage of the job

  • Rugged tablets enable engineers to complete all checks and paperwork digitally
  • Full job details and directions provided through the app
  • Your team see the exact location of vehicles and provide customers with an ETA
  • Live data and photos to ensure correct job completion
  • Easy completion of risk assessments (POWRA), safety certificates and other compliance forms
  • Digital library for best practice guides, RAMS, certificates and COSHH sheets
  • Time-stamped, georeferenced photos provide proof of job performed
  • All job data is immediately available online to your office and customers
  • Live repair updates to customers and insurers
  • Accurate reporting and far fewer invoicing queries
  • Set up automatically recurring jobs for your PPM Contracts
Drainage workforce

Job weather forecast on laptop

Job weather forecast

For those jobs that can be affected by weather conditions, it can be handy to know if it might get in the way whilst you are planning the job. To help you plan ahead, we’ve introduced a weather forecast as part of BigChange scheduling. When you’re creating a job, a weather icon will appear once you enter the location, giving you a five-day forecast for that site in three-hour increments. Then, once the job is scheduled, click again for a forecast of the exact time and date booked in.

Viewing a file on a job

The BigChange File Library gives you the freedom to share documents between your office and field team – as well as the control to choose who sees each file. You can upload whatever documents you need, including company policies, trade body certificates, user or installation guides and any site specific documents. But what makes our library really different is that you can display a file as part of a job and JobWatch will automatically save the date and time it was viewed, making it perfect for documents such as Risk Assessments.

“With BigChange we are now very much paperless; it has been a complete digital transformation and the savings are significant. For time alone, we are achieving savings of 30 percent and that’s before we even begin to look at the improved job scheduling and productivity.”

Safe sign-off logo

SAFE SIGN-OFF

Our NoTouch Signature feature allows customers to sign off work remotely or at a distance – crucial when essential service work has to be completed while maintaining social distancing.

Sensitive Data, Stored securely logo

Sensitive Data, Stored securely

Our cloud-based technology means that you can keep all your sensitive data – and your customers’ details – safe and secure; while making it fully available to everyone who needs legitimate access Keep yourself compliant with our GDPR consent management feature.

STANDARD FORMS, PLUS CUSTOM OPTIONS

BigChange offers an extensive suite of form templates for all your (paperless) paperwork. As well as standard industry forms, you can generate your own custom forms, such as those relating to the BPCA Codes of Best Practice. Or, you can hire our Professional Services team to create them for you. The BigChange Template Builder can be accessed online, or by using our BigChange Microsoft Word Add-in, to create personalised:

  • Job cards
  • Quotations
  • Estimates
  • Certificates
  • Marketing documents
  • Email templates
Customise templates on tablet

Take a look at our case studies

SEE HOW OTHER DRAINAGE BUSINESSES HAVE BEEN TRANSFORMED BY BIGCHANGE

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