Macaw secures efficiency gains with BigChange job management system

Macaw Security Solutions, a Midlands-based security company which protects high net worth individuals and commercial assets across the UK, has achieved a 40% increase in operational efficiency following the implementation of a BigChange job management system.
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Industry:
Fire and security
Company size:
SME
Location:
Birmingham
Growth
4000

increase in jobs per year

Productivity
40%

increase in efficiency

Problem

Outdated business management software that wasn’t keeping pace with requirements and was spiralling in cost.

Solution

Easy to implement, easy to use system giving 24/7 visibility of field operation. Digital workflows and improved access to and sharing of intelligence boosting customer service levels.

Macaw Security Solutions can now optimise how its installation and maintenance engineers are deployed, with real time tracking and intelligent scheduling, as well as reducing its reliance on paperwork using field service management software.

“Our customers rely on us to be the eyes and ears for their safety and security requirements and we rely on BigChange!

“Using BigChange we have ‘eyes’ on every part of the field operation. We know where our engineers are, where they have been, and where they are going next. We have real-time visibility of works as they are being completed and so we can report back to our clients.” Dominic Cattermole, Engineering Director, Macaw Security Solutions.

Macaw selected BigChange to replace its previous business management software which is widely used across the fire and security industry. “We had used our previous system for many years but it just wasn’t keeping pace with our requirements. Every time we wanted something new, there was a cost, and we had to look elsewhere for simple add-ons such as vehicle tracking. It was like the world had moved on but they hadn’t noticed.

“Having looked at BigChange we didn’t look back and we didn’t look elsewhere. BigChange offers everything we need, and more, in a single easy to implement, easy to use system.” Dominic Cattermole, Engineering Director, Macaw Security Solutions.

Since implementing the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, financial management, and business intelligence, Macaw has improved the efficiency of its installation and maintenance engineers by between 25-40% which equates to an additional capacity of around 4000 jobs a year. Integrated vehicle tracking and intelligent job scheduling allow the right resource to be allocated to each job taking into account location, existing workload, skill set and available stock.

Customisable job cards and an online library of equipment specifications and location histories is further boosting efficiency as engineers can access site specific information, using their mobile phones, when they need it. They can also provide detailed updates, including geocoded, date and time stamped photographs, for back-office staff and management and for onward reporting to the client.

“BigChange supports and aligns to our vision to provide the highest standard of security by implementing effective solutions giving peace of mind via an individually tailored solution” Dominic Cattermole, Engineering Director, Macaw Security Solutions.

About:

Macaw Security Solutions offers a comprehensive, multi-layered security strategy for individuals, businesses and public services across the UK. From initial site surveys and system design, Macaw can offer a range of solutions including intruder alarms, HD CCTV, access control, rapid deployed CCTV and monitoring through to key-holding, first response teams, K9 units and police liaison, and are proud to protect national house builders, construction companies, critical infrastructure and individual home owners. Operating from its Birmingham headquarters, Macaw covers the whole of the UK and is accredited to the highest industry standards.

"Having looked at BigChange we didn’t look back and we didn’t look elsewhere. BigChange offers everything we need, and more, in a single easy to implement, easy to use system".
Dominic Cattermole
Engineering Director, Macaw Security Solutions
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