What is Gas Engineer Software?
BigChange’s gas engineer software is an all-in-one job management software for gas engineers.
Plan your jobs, track vehicles and engineers, communicate with your customers, send digital gas certificates and manage your quotes and invoices in one easy-to-use mobile app and back office system.
When everyone in your company uses the same software, you’ll see lots of advantages, like better cashflow, efficiency and reporting. For a deeper dive, we wrote about the impact of gas engineer software here in our yearly review.
BigChange: all-in-one gas engineer software
Here’s an overview video of BigChange – the UK’s #1 gas engineer software
Why is Software Essential for Gas Engineers?
If you’ve never worked with it before, the idea of needing software as a gas engineer might seem bizarre. But if you choose the right software, it will save your office and road teams huge amounts of time. You’ll see a huge ROI with gas engineer software. It will also help you to optimise your business, helping you reach both your current and long term goals.
The BigChange job management features work together in a single, all-in-one system. That means that the entire company will be working from the same data, meaning fewer mistakes. The BigChange route optimiser simplifies scheduling jobs by suggesting the most economical plan with the most appropriate engineers.
We recently wrote about the most common challenges solved by gas engineer software. Many of the challenges centred around managing staff and fleet. You can see where your fleet is in real-time, making it easy to fit in emergency requests and reallocate jobs. Not only will this bring down your fuel bill but you’ll also be able to fit in more jobs per engineer.
Engineers don’t need to go to the office for paperwork as all job sheets are digital. These are faster and ensure compliance, allowing you to send job information in real time.
Your CRM safely stores all information, keeping it organised and reducing errors (and headaches). Using a whole host of automations, from invoices to sending automated service reminders means you have less admin but better service.
Whilst you and your team are busy working in the field, your software is working hard as well. It turns your data into clear reports that help you make the best use of resources. That means better information, leading to business growth and profits. For more info, you can read our blog on how gas engineer software saves time and money.
BigChange’s award-winning software for gas engineers brings all the essential pieces of your business together in one place. For more tips about boosting efficiency, read about the role of gas engineer software in operations in our blog post.
How Does Gas Engineer Software Enhance Safety and Compliance?
BigChange’s gas engineer software integrates safety and compliance into every part of your system. You can be sure that your team are on top of it every step of the way. We wrote a blog about enhancing on-site and off-site coordination with gas engineer software.
In practice, it means that you can create template documents across the system, for everything from quotes to SMS messages. Crucially, it also includes documentation and job sheets. You can choose the exact order of job sheets completion by engineers and even ensure that they answer all questions. This is perfect, for instance, for customers who have site-specific risk assessments needs.
BigChange’s template system also means that you have the benefit of both flexibility and strict rules for maximum effectiveness. You can access gas safety certificates, warning notices, and risk assessments at any time in the customer portal.
The CRM holds the documentation for every customer, so there is always an easy-access audit trail for all work. This is the perfect way to provide a full audit trail, with no need to worry about losing or misplacing paperwork.
A further benefit of digital gas safety certificates is that they can include photos and videos, providing evidence of work and certification. This also means that you have all of your essential regulatory documentation completed and stored in one place.
We always aim to help you ensure that your business is meeting the latest ISO standards and customer SLAs. Our insistence on providing full compliance also extends to your employee records. Our gas engineer job management system keeps track of employee certificates and skills and sends reminders for their expiry dates. You can also set up reminders for when it’s time to renew or update your compliance documents for the business.
REAL-LIFE SUCCESS STORIES
Here’s a selection of some of the real-life gas engineer software case studies. You can read each one below.
Warmaway
Central Heating Specialist
Warmaway tried to have a bespoke solution built, but…
Heatforce
National Heating Company
Managing their operations with disjointed systems was…
Moorhouse
Gas, Heating and Boilers
MHL engineers began using BigChange which replaced…
Key Features of Gas Engineer Software
We wrote a blog on gas engineer software key features – here’s an overview.
CRM (customer relationship management)
BigChange’s gas engineering software makes it easy for you to provide winning customer service at every stage of the job. All of your customer details are here, including location, contact information, job history, documentation and engineer notes. Easy to access, all in one place, you’ll always have everything you need at hand to provide the right answers.
Vehicle tracking and fleet management
Job scheduling is about more than just ensuring that engineers arrive at the right time and place. You need confidence that the engineers have the right skills for the job and the parts they need to complete it.
BigChange’s route optimiser takes these elements into account when scheduling jobs, as well as the job address, for lower fuel costs.
Efficient route planning allows engineers to complete more tasks in a day, saving time and increasing profits. Essentially, the software lets you deliver the best customer service in a way that makes the most sense for your business.
Modern customers live in a 24/7 digital age and expect their suppliers to respond to that. With a customer portal, customers are able to book and request your services through an easy-to-use portal. The job request will automatically appear in your list of jobs to schedule, ready for allocation. When planning the route for these jobs, the route optimiser will consider customer constraints like access times and van size restrictions.
Job Scheduling and Customer Bookings
Job scheduling is about more than just ensuring that engineers arrive at the right time and place. You need confidence that the engineers have the right skills for the job and the parts they need to complete it.
BigChange’s route optimiser takes these elements into account when scheduling jobs, as well as the job address, for lower fuel costs.
Efficient route planning allows engineers to complete more tasks in a day, saving time and increasing profits. Essentially, the software lets you deliver the best customer service in a way that makes the most sense for your business.
Modern customers live in a 24/7 digital age and expect their suppliers to respond to that. With a customer portal, customers are able to book and request your services through an easy-to-use portal. The job request will automatically appear in your list of jobs to schedule, ready for allocation. When planning the route for these jobs, the route optimiser will consider customer constraints like access times and van size restrictions.
Job Finance and Job Costing
BigChange’s award-winning system lets you create winning quotes and invoice for faster payments. Our gas engineer software will work for you to generate and send professional, on-brand quotes to your customers.
Once you complete a job, automatic invoices and payment reminders take the paperwork off your hands while helping to improve cashflow.
You can see all your past, present, and future jobs in one place and use flags and alerts to prompt actions.
One huge benefit of software is that it allows you to use data to make informed decisions. A series of dashboards provide you with visuals to help you understand the picture more clearly. You can use filters to dig into more detail where you need it and schedule one-off or regular reports.
If you need further guidance, we wrote about how to choose the best gas engineer software here
Benefits of BigChange Gas Engineer Software
Streamlined Scheduling
Send your gas engineers to jobs that make the most sense for their location, skillset, and availability. Our software makes it easy for you to schedule and book your team and resources without any hassle. It’s efficient, straightforward and takes the headache out of managing the schedule.
Mobile App
A major issue for plumbing and heating businesses is poor communication between the office and the engineers out on the road. Changes to the schedule can be hard to handle and time wasted in collecting paperwork and parts needed for urgent jobs.
Our mobile app connects your office with the road, so everyone has access to the same information. Gas engineers can view the day’s jobs, along with customer history, notes, and other essential details. Digital job sheets are instantly available online once assigned, meaning no need for paper documents and trips to the depot. They are much faster to complete, so you also benefit from increased efficiency.
Digital job sheets also mean a huge saving in administration. A move to paperless working frees your office team to focus on other tasks, such as invoicing and snag lists. It also means that growing your team of engineers doesn’t mean taking on more office staff or bigger offices.
Real-time Communication
Using all-in-one software has the advantage of connecting your office, road teams and customers when necessary. That means that you can send automated ETA texts to customers and/or a link to follow your engineer’s journey.
You can also offer each customer their own customer portal, where they can see each job’s status, notes and documents. When a job is complete, the system automatically adds its job sheets, certificates and invoices for the customer to access. Customers are increasingly looking for partners who share their green goals and this helps them to go paperless.
Compliance Tracking and Documentation
Our gas engineering software ensures that safety is top of mind, every single day. It is full of failsafe features to guarantee that you are compliant and stay that way. For example, you can ensure engineers must complete risk assessments before starting a job sheet to ensure on-site compliance.
You know your business best, so our system is flexible and can be customised to suit you and your customers. We have features that help your business stay on track with the latest ISO and COSSH standards. When your team is on the job, they can save and access essential safety reports, service records, and engineer certifications.
The final piece around compliance is maintenance and this is typically the most admin-heavy. BigChange’s gas engineer software can automate this type of task with ease. Create and send automated reminders when services are necessary or to advise when gas safety certificates need renewing.
Inventory and Asset Management
The stock system gives you real-time insight on your inventory. It also shows you the location and stock levels, so you can see exactly what you have when you need it. Automated low stock alerts ensure that you never run out of essential equipment and supplies. Finally, job sheet record when parts are used, so you know that the invoice includes those extra costs.
Analysis and Reporting
Our gas engineer software doesn’t just help you get the job done, it helps you find ways to improve. Reports on everything from driver behaviour to cashflow forecasts give you a total, accurate overview of your business. Reports and visual dashboards help you quickly find the information you need in a format that suits you.
Integration with Other Systems
Our gas engineer software is designed to work seamlessly with other applications that are crucial for your business. That means that there is no need for double-data entry, reducing admin, and protecting you from errors across the board. This includes financial systems (such as Sage, QuickBooks, and Xero), for automatic data transfer between job management and your financial system.
Wondering what it looks like to integrate these features into your operations? Find out everything you need to know about how to get started with gas engineer software.
Choose BigChange for Your Gas Engineer Software Needs
User-Friendly Interface
We’re working hard on the backend to make your daily job management as simple as possible. It’s easy to use, whether you are accessing it from a laptop in the office or from a tablet or phone.
Adding information in one part of the system, adds it to every other, keeping everyone informed. The straightforward design to make it easy to find what you’re looking for and get the info you need quickly. It’s job management that just makes sense.
Cloud-Based
Our secure, cloud-based system ensures that your data is accessible to you and protected from everyone else. It will grow and change with your business, so you don’t have to worry about outgrowing the software. Our gas engineering software is accessible anywhere, ensuring no obstacles will hinder your progress.
Real-time Data Sharing
Keep everyone connected with real-time data sharing across all job management features. Data sharing ensures consistency, clarity, and efficiency, to unite your team and streamline your operations.
Everyone in your team can see the same information at the same time – unless you don’t want them to. There are permissions in place by job role or topic that mean you can keep confidential information private as well.
Ongoing Training and Support
With BigChange, help doesn’t end when Onboarding is finished. We have created a variety of resources and options for you to learn in a way that suits you.
BigChange University provides on-demand training through bitesized video courses and completion certificates. The Help Centre provides you with specific explanations of how to carry out tasks through step-by-step guides. Your dedicated customer success manager is there to offer account help during office hours and RoadCrew provides 24/7 technical support.
Whenever you need help, BigChange is there for you.
Getting Started with BigChange Gas Engineer Software
Our goal is to make it as easy as possible for you to start seeing the benefits of gas engineer software. We will help you create a job management solution that meets your needs and works well with your team. We’ll help you integrate it smoothly into your business.
Tailored OnBoarding Process
Change can be scary, and people have different opinions about new technology. We aim to make onboarding user-friendly and welcome everyone to the new system. We can offer advice on the best way to implement the new software and make things simpler with BigChange University.
We’re here to make sure that you can start using your gas engineer software quickly and effectively.
Subscription Plans and Pricing
We offer a variety of plans and price-points to fit your business needs.
Use our savings calculator to discover how much you could save by simplifying operations with gas engineer software and explore our pricing and subscription options.
FAQs about Gas Engineer Software
Q.
Gas engineering software is designed to centralise and streamline your operations across the board. Some of the features that improve efficiency include:
- Intelligent scheduling that makes it easier for you to maximise the availability of your team and assign jobs to engineers who are qualified, available, and close to the jobsite.
- Automated invoices and payment reminders that speed up your cashflow, help you keep track of outstanding payments, and reduce the time you spend on admin.
- Mobile workforce app that connects to your job management system, which your team can use while they’re on the road to allow them to access information related to the job and share documents in a centralised space.
- CRM system that eliminates loose paperwork and streamlines all the essential info for each account, so you can quickly see client activity, work history, and whatever else you need to know about a specific job.
Learn more about the BigChange features that can help you run your business more efficiently.
Q.
Yes, our job management software can be tailored to fit businesses of all sizes, from small-scale operations to large companies. The easy-to-use interface is designed to be accessible for everyone, so you can incorporate gas engineer software in a way that fits your current operations and growth strategy.
Q.
Compliance and safety are incorporated into gas engineering software across a variety of features. Some of the ways it can help you maintain gas safety regulations include:
- Automated reminders when it’s time to renew your certifications and skills
- Mandatory risk assessment and workflow documents that engineers must complete as part of a job
- You can create a digital library for forms, guidelines, and other essential documentation that your team can access
- All worksheets, job cards, and reports are attached to the job at hand, so you can easily keep track of safety reports and work history
Q.
Yes, we can help you integrate your gas engineering software with the systems you currently use to maximise efficiency and minimise admin. Some common integrations we support our clients with include:
- Streamlining financial management platforms such as Xero, Sage, and QuickBooks
- Ensuring all leads and customer information are covered with CRM and sales integration
- Maintaining oversight on inventory tracking with warehouse activity and supply chain integration
Learn more about our software integration capabilities and support.
Q.
Yes, our job management software is designed to support business operations for private, residential, and commercial projects. The features are designed to make your daily operations more efficient, from scheduling and resource management to organising documents and sending invoices, and can easily be tailored towards your clientele.
Q.
Yes, through the Job Scheduling feature, you can automate appointments and ensure that engineers are assigned to jobs that make the most sense based on their skillset, schedule, and location.
The Vehicle Tracking feature provides oversight on your fleet at all times, so you can keep track of whether your jobs are on schedule and spot potential issues and disruptions before they happen. We automatically include extra expenses in your job costs using geofencing and toll road charges to protect your profit margins.
Q.
Our job management platform comes ready with a suite of features that can be applied to your business, based entirely on your needs.
Through our dedicated onboarding and training process, our team will work with you to discover how best to use gas engineer software to streamline operations and make your day-to-day more efficient.
Get in touch for more information on how we can set you up with a job management solution that makes sense for the way you run your business.
Q.
Yes, our platform includes a variety of ways for you to keep track of equipment, inventory, and supplies:
- Tools and equipment can be assigned directly to jobs, so your team knows exactly what they need to bring along
- Add scannable-tracking to your equipment with barcodes, serial numbers, or QR codes so everyone knows where to find the gear they need
- Create low stock alerts that will automatically notify you when it’s time to reorder or replenish essential materials
Learn more about how job management software can help solve inventory issues.
Q.
Yes, you can create documentation and templates within your own branding for all your essential paperwork, including invoices and quotes.
As well as ensuring your business is communicating in a professional and consistent way, you can schedule documentation to be sent automatically to customers, clients, and partners, reducing the admin load for your team. Learn more about Financial Management and automated invoicing.
Q.
Yes, our mobile app is accessible on iPhone and Android, so your team can access your gas engineering software from a phone or tablet when they’re on the road or at a jobsite.
As well as being able to see all relevant job history and information related to a project, the mobile app allows them to carry out essential job-related activities, such as completing risk assessments and other essential safety checks, attaching photos and e-signatures to a specific file, and entering their expenses and timesheets.
Q.
BigChange is run on a secure, cloud-based platform. We adhere to the highest security standards to protect your data and your customers’ data. Learn more about our security policy.
Q.
Yes, our job management platform can help you keep track of your fleet in real-time, as well as keep you up to date on when it’s time for an MOT service, insurance renewal, and other essential maintenance. You can send automated emails to customers when their equipment requires servicing or a regular checkup, this boosts customer satisfaction and includes a clickable link to confirm their appointment. You can tailor your vehicle tracking settings to fit the needs of your business and the safety requirements of your equipment.
Get in touch with us to learn more about how you can customise your gas engineer software for your fleet.
Q.
Yes, your customers will have access to an easy-to-use portal that allows them to request services, manage appointments, view invoices and essential documents, and communicate with your team.
You can also program your gas engineer software to send automatic updates to your clients to keep them in the loop about on job status and vehicle tracking, as well as send automated payment reminders and confirmation. Learn more about how CRM integrates with our job management platform.
Q.
There are many ways that our job management platform can adapt to last-minute changes and prioritise urgent requests:
- Job scheduling allows you to intelligently plan your team and resources, so you can see who is available and how long it will take to get the best person to the job.
- Vehicle tracking gives you real-time oversight of your fleet, so you can make quick decisions about allocating resources based on your team’s availability, as well as other factors such as traffic, equipment, and profitability.
The mobile app ensures that your team can access all the information they need about a specific job, so there’s nothing stopping them from adapting to sudden schedule changes or supporting their colleagues when required.